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Unable to change password

Deakin02
Local Performer

Trying to change my password, but using safari on my iPad, there is no way to access “settings”. Just an endless loop from help to sign up. Terribly unhelpful. How do you sleep at night with such a **ahem**ty website?

 

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Deakin02 Nice to see you around the community!

To change your password from an iPad:

  1. Open your Profile and tap the Settings gear in the top right corner. Select Account.
  2. From there you can change all your registration information (including your email address or password).
  3. Tap Save when you're done.

*If you are updating your password, please enter your previous password to confirm the changes. Then the new one will take effect.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

9 Replies

AdamPandora
Moderator
Moderator

@Deakin02 Nice to see you around the community!

To change your password from an iPad:

  1. Open your Profile and tap the Settings gear in the top right corner. Select Account.
  2. From there you can change all your registration information (including your email address or password).
  3. Tap Save when you're done.

*If you are updating your password, please enter your previous password to confirm the changes. Then the new one will take effect.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

Jnharmoney
Local Performer

Nope does not work

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @Jnharmoney. 👋

Sorry to hear that you're having trouble.

Someone from our User Support team has reached out to you via email to offer further assistance.

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

linareyes757
Local Performer

HI,

apparently my password has been compromised, I tried to change it a few times and the second time I reentered to confirm didn't work.  I tried this serveral times.  Please delete my account.

thank you.

Linareyes757 

0 Kudos

TannerPandora
Moderator
Moderator

Hi @linareyes757! Thanks for posting to community! 

I moved your post over to an existing thread to help keep things organized: Unable to change password

To change your password from a mobile device:

  1. Go to the Profile tab in the bottom navigation bar.
  2. Then tap on the Settings gear in the top right corner and select Account. From here you can change all your registration information (including your email address, zip code and password).
  3. Make sure to tap Save when you're finished. When asked for your password to save changes, be sure to enter your previous password. Only then will your new password take effect.

In the meantime, I've escalated this to our User Support team. An agent will reach out via email to further help. Please be on the look out for their response. 

 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

0 Kudos

Naknaggs
Local Performer

Tried this over and over.  It simply does NOT work.

0 Kudos

AdamPandora
Moderator
Moderator

@Naknaggs To clarify, are you also having trouble updating your password to something new from an iPad?

Or are you having trouble resetting your password so you can log into your account?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

kblount99
Local Performer

I think my iPhone app has been compromised. The password has been changed and I am not able to reset it, as I don't know what it now is... should I delete the app from my phone and begin again? I have no problem getting into my account from my computer. Thanks.

0 Kudos

AdamPandora
Moderator
Moderator

@kblount99 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos