Continues playing song when getting a call and pauses at beginning of next song and won't allow me to play until call ends. Would like to keep listening while talking on my phone.
mod edit: changed title for clarity
Hey, @Tilework39. 👋
Unfortunately, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound (including phone calls), the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app.
Hope this helps explain. 🎧
Hey, @Tilework39. 👋
Unfortunately, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound (including phone calls), the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app.
Hope this helps explain. 🎧
What is odd is that this functionality has changed. At one point in time making or receiving calls would not interrupt music but wouldn't allow you to separate phone calls from music as output to a Bluetooth speaker. You would need to manually touch the Bluetooth button during the call to disable the call sound going to the speaker and the music would continue alone. Now you can stop the call from going to the speaker in the first place but unfortunately now the music pauses till the phone call is finished. It's really a pretty crucial feature to develop.
When I'm listening to music and I get a call, even though I have the phone calls off, there's a moment of silence until the call ends. Even Verizon couldn't fix it, and they said that there has to be a way to OVERRIDE it.
Hi there, @LSV123. 👋
I moved your post over to this existing thread to keep the community space organized: Android: App Pauses With Incoming Phone Call
Please check out the accepted solution for this thread here.
While we can't override this, feel free to create a suggestion for this option in the Feature Request space.
Thanks for being a part of the Pandora Community!
I just experienced the same thing up till today the feature stopped working. I use to be able to talk on whatsapp voice call and play pandora or even amazon prime. Now it doesn't work. YouTube still works and samsung music. Again all while on a phone call. Need this to work again.
Hi there, @Jgarza14. 👋
Looks like you have an open support case with our team via email. I would recommend responding to their message as it looks like they have reached out to you.
In the meantime, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound (including phone calls), the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app.
++
Since this is a newer issue for you, it may help to run through these steps: Android Troubleshooting
If the issue continues, I can share your feedback with the appropriate party on your behalf. I'll need the following details:
I hope this information is helpful. 🎧
How do I stop phone calls from interrupting the music? Do Not Disturb silences the music.
Hey, @ruthme. 👋
Thanks for letting us know about your experience.
Please check out my post about this here.
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If this is a newer issue for you, it may help to run through these steps: Android Troubleshooting
It's helpful to know the following details:
Let me know. 🎧
I want to keep music playing while talking on the phone
@Kathyann I moved your post over to this existing thread to keep the community space organized: Android: App Pauses With Incoming Phone Call
Please check out the accepted solution for more information around this here.
While we can't override this, feel free to create a suggestion for this option in the Feature Request space.
Hope this helps!
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