Android: App launches stating app has a bug

[atagmee]

I'm getting this message followed by "Pandora closed because this app has a bug. Try updating this app after it's developer provides a fix"

I'm using android phone. S21 FE. I have uninstalled and reinstalled many times. Please advise.

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @atagmee!

Sorry to hear this is happening. Did this just happening recently, or with a recent app update?

In the meantime, can you please check the battery optimization for your Samsung, and ensure they are set to unrestricted. You can use the following steps:

• Open your device Settings and then Apps.
• Scroll to find Pandora or use Search in the upper right hand corner.
• Select Battery
• Next select Unrestricted.

If the above steps do not apply, we recommend looking up the steps to manage battery optimization for your specific model. Due to the numerous models of Android devices, we are unable to provide step by step instructions for every device.

If the battery optimization settings appear to be correct, can you send over a bit more info about your device? I'd like to share it with our engineering team.

• Model:
• Android version (Settings > About Phone):
• Pandora version:
  • Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

[atagmee]

• Model: S21 FE 5G
• Android version (Settings > About Phone): SM-G99OU
• Pandora version: 2304.1
  • Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

This has been going on for about a week. I didn't do any update. The only change was installing a Motorola wireless adaptor for android auto. Pandora stopped working shortly after. So I uninstalled and reinstalled a few times. No luck.

[TannerPandora]

Thanks for the follow up, @atagmee Just to confirm, the battery optimization settings have been set to unrestricted, correct?

In the meantime, I've passed your information to our engineering team for further investigation. Thanks for your patience in the meantime.

[atagmee]

Yes, battery optimization has been set to unrestricted the whole time.

[TannerPandora]

Thanks for the follow up!

[DarkRelms]

Having the same issue with the Samsung galaxy fold 4.

[Annimal]

I have the same issues with S23 Ultra

[AdamPandora]

@Annimal @DarkRelms If you haven't already done so, please make sure to run through these suggested troubleshooting steps: Troubleshooting for Android Devices

If you continue to experience issues with this after completing those steps, I'd like to report your feedback to our engineering team. Can you send over a bit more info about your device?

• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

[DarkRelms]

Carrier: verizon

Android version (Settings > About Phone): 13

Build number (Settings > About Phone):

 

Android Security Patch Level, if noted on your device (Settings > About Phone):

Pandora version 2304.1

Have you identified any other patterns or notable information? Happens with Android auto constantly have to clear cache and data for it to work for a few days the clear again

[Annimal]

 Pandora Version is 2304.1

It works fine on WiFi and seems to have the issue when in my car through blue tooth and android auto

[AlyssaPandora]

Hi, @DarkRelms @Annimal. 👋

Thank you both so much for providing those details. I've gone ahead and shared this on an internal ticket with our tech team. 

We appreciate your patience during this process. 🎧

[Bigbill73]

I'm experiencing the same issue with my galaxy a71 try to uninstall and restart with no luck 

[AdamPandora]

@Bigbill73 Since it sounds like you already ran through our suggested troubleshooting steps, I'd like to report your feedback to our engineering team. Can you send over a bit more info about your device?

• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

[Bigbill73]

My info

[AdamPandora]

@Bigbill73 It looks like you attempted to attach a screenshot via email - unfortunately, that isn't possible.

You will need to open this Community link in a web browser in order to provide attachments.

Please try attaching that one more time within the Community, or you can also manually type out the information if you'd prefer to reply via email.

Thanks again!

[Golden1girl]

Try restarting your phone and try again 

[Annimal]

Thanks for the suggestion. I have tried that and all of the things Pandora
has suggested.