@Leschen Could you tell me a bit more about what is happening?
To clarify are you missing stations when you log into Pandora on a computer or on a device?
Thanks for all your help with this!
I am on a phone app, which I’ve used many times. It is working as before, with the exception that I only now have 3 working stations (offline mode). When I try to go online I get msg : Cannot connect to Pandora - please check your network connection and try again. Like I said before the only change with my phone is that the carrier has gone from AT&T (yesterday) to Consumer Cellular (today). Do I need to re-install with new info ? Thanks.
@Leschen Thanks for following up.
To clarify, are you only experiencing this issue with Pandora?
Have you tried streaming other apps such as YouTube?
If not, please try launching the YouTube app and let me know if you experience similar issues there as well.
Also, what is the make and model of your phone?
Let me know.
I just tried my Pandora from my computer and all the stations do exist there, like before, so it MUST be due to my not getting online from my phone. Can you tell me how to do that ? Or do I need to contact the new phone carrier (on their end )?
@Leschen I am going to move your post to the Android space since this issue is specific to your phone.
Can you please try running through the troubleshooting steps provided on our help page to see if that resolves the issue?
If not, can you please send me a screenshot of the error message you are seeing when you attempt to stream Pandora online?
Thanks for all your patience with this.
Are you suggesting that I click on the troubleshooting steps here or go to my phone? Eventhough I can stream up to 3 stations on my phone, it shows the phone to be offline. How can I change my Pandora app to ‘online’ ? Nothing works for that. Should I just call in ? Thanks.
Hi, @Leschen. 👋
Unfortunately, we do not offer phone support. However, I'm happy to assist you via the community.
Pandora on Different Devices:
Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. This also means you won't need to install with any new info. You can listen from your original Pandora Plus account.
Switching from Offline Mode:
You should be able to listen without being in offline mode if you are using WiFi or a cellular connection. To begin, try switching back to online mode, you should be able to follow these steps:
To listen online from a mobile device:
Keep in mind that the steps for each Android device is slightly different. Please note that you will be asked to log into your account after completing these steps.
Let me know how it goes and whether the error message pops up after trying out these steps. 🎧
I just bought a Galaxy S10 and found that I can connect to Pandora on WiFi, but not while out on the road usine the mobile network. I've never had this problem with any other phone I've owned. I don't have a ton of bars, but it always connected before. I've tried all the tips & tricks I've found on the web, but nothing has worked so far. All I get is the, cannot connect check your network and try again, error. What am I missing? Any help would be greatly appreciated.
Hey, @cobrapc. 👋
Sorry to hear that you're encountering this error message.
It sounds like you may have run through our standard steps here: Android Troubleshooting
Please try the following steps from your Android mobile phone:
If you continue to have trouble - would you mind sharing more details about your device?
Let me know. 🎧