Android: Crashing when Editing a Station

[Bowloricking]

 

Hello everyone. Good to see this forum here.

In the last 3 months, every time I want to edit this station to add or remove variety, it crashes almost immediately when I attempt to do so. I get about 3 seconds before the app closes with no mention of an error. I tried reinstalling to no avail, and I'm not too keen on deleting the station as it has taken a very long time to prune it to this stage where almost every song recommended is great both on and offline.

It happens when I try to edit the bottom one but not when I edit the top one. I am using Wifi and my premium subscription is up to date. As far as I know it started to happen one time when I had to miss a payment for a few days.

[AlyssaPandora · Accepted solution]

Hi there, @Bowloricking. 👋

Thanks for reporting your experience, and sorry for any trouble.

Have you tried clearing the app data to see if that helps? If not, I would recommend performing those steps: Android Troubleshooting

Also, does it happen with the same variety - meaning when you attempt to add/remove a specific artist or track?

Or, does it happen with any variety?

Let me know. 🎧

[Tfg19]

I'm having the same issue. I tried your steps. Still not working. 

[Tfg19]

To answer your questions

Also, does it happen with the same variety - meaning when you attempt to add/remove a specific artist or track? Or, does it happen with any variety?

As the first person said, when you have your own station, you then click edit, and then click add variety, and you want to add a band, it crashes within one to two seconds.

[GeraldPandora]

Hi @Tfg19 👋

Thanks for reporting this and trying out our Android Troubleshooting steps.

I've enabled a trace on your account so that we can take a closer look at what's going on.

I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

++++

Lastly, if you're still having trouble, let me know what station and variety you're trying to add and I can do it for you.

However, you can do this on your end from your personal computer. To do so:

1. Click on the name of the station you'd like to edit;
2. From there you can Add Variety to your station by scrolling down to the Station Created From section. Then choose + Add Variety.
   
3. Next, either enter the name of another song or artist or roll your cursor over a suggested artist. Whichever you choose, hover your mouse over your selection and click on the "+" sign that appears to add that seed to your station.

Looking forward to your reply and hope this helps! 🎧

[4tesslb]

Hello, yep same problem, app crashes every time I hit "Add Variety". Doesn't matter which station. Cleared cache, didn't help. I have a Google Pixel 7 Pro. Very bummed🫤

[AdamPandora]

@4tesslb I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps one more time: Troubleshooting for Android Devices

If that does not resolve the issue, can you send over a bit more info about your device as well?

• Model: Google Pixel 7 Pro
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for working with me on this.

[kap0893]

I am having the same problem.

• Model: Google Pixel 7 Pro
• Carrier: T-Mobile
• Android version (Settings > About Phone): 14
• Build number (Settings > About Phone): UQ1A.240205.002
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version: 2401.1

thanks,

Kirk

[AlyssaPandora]

Hi there, @kap0893. 👋

Sorry to hear that. 

• Does this happen with a specific station? If so, which one(s)?
• If not, does this occur with any station you attempt to edit?
• Have you encountered any error messages? If so, what exactly does it say?

Let me know and I can report this for you. 🎧

[kap0893]

Hello, thanks for your offer of assistance! This happens every time I click the create station button in the Android app Existing stations play without issue.

Thanks,

Kirk

Get Outlook for Android

[AlyssaPandora]

Hi, @kap0893. 👋

Thanks for the follow up.

I've gone ahead and shared these details with our tech team on your behalf. 🎧

[kap0893]

ok thanks! Will I be contacted when it's fixed?

Kirk

[AlyssaPandora]

Hi, @kap0893. 👋

I've passed this along to the appropriate parties for further investigation. In the meantime, please keep an eye out for future updates to the Pandora app, it's likely how this issue will be addressed. 

Thanks very much for your patience in the meantime! 🎧