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Android: Now Playing Screen Too Dark to Read

anansi
Underground

The "album covers" look fine but I can barely see the bar with the "thumbs up", "play icon" or who / what the artist / title are.  Thanks.

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AlyssaPandora
Moderator
Moderator

Hey, @Rmidnite. 👋

Thanks for sharing your experience. Would you mind sending over a screenshot of what you're seeing as well? Also, could you confirm whether you've tried out the troubleshooting steps?

If not, please try out the steps while I have a trace enabled on your Pandora account: Android Troubleshooting

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):

Thanks so much for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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AlyssaPandora
Moderator
Moderator

Hi there, @anansi. 👋

Sorry for any trouble with your the screen during your listening sessions. Thanks so much for reporting this.

Can you please send me a screenshot 📸 of exactly what you're seeing?

  • To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured.
  • To access your screenshots, go to the Gallery and look in the Screenshots folder. Send this photo as an attachment to your response.

Let me know, and I can follow up with you about next steps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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anansi
Underground

Thank you for the response.  The dark bar does not appear on every song that plays.  On the last two screen shots [check the file time stamps] I think that I had the My Collection screen up.  When I pressed the bar to go to the Now Playing screen the info on the bar was too dark in both cases.  I hope that I have given you enough information.  Please do not hesitate to contact me if more info is needed.  I think that that the images uploaded but I do not have any positive feedback that this actually happened other than they appeared in an "album" then I clicked on Upload.

 

-Cliff

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AlyssaPandora
Moderator
Moderator

@anansi Unfortunately, it doesn't look like the screenshots uploaded to this thread.

To post a photo / screenshot, please click on the camera icon.

You'll be brought to the upload screen below.

Screen Shot 2020-06-08 at 12.36.37 PM.png

++

I’ve enabled a trace on your Pandora account to better understand what's happening. In the meantime, let's try out these steps to see if it helps with the issue you're experiencing.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically.

Let me know how it goes.

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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anansi
Underground

Screenshot_2020-06-06-23-54-07.png

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anansi
Underground

Screenshot_2020-06-07-07-40-25.pngScreenshot_2020-06-08-10-17-29.pngScreenshot_2020-06-08-10-17-54.png

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AdamPandora
Moderator
Moderator

@anansi Thank you for sending those screenshots over.

I recommend running through the troubleshooting steps @AlyssaPandora suggested in her message above as this may resolve the issue you are having with the dark screen.

If that doesn't help, I'd like to report your feedback to our engineering team. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for all your help with this!

Adam | Community Moderator

Let's share music in the Playlist Swap

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anansi
Underground

Hello, Adam.  The problem still exists.  I rarely use cell data with Pandora - if so, I am in the car and I use the downloads usually.

I usually shuffle four or five stations when I listen at home.  I have not seen the problem when I shuffle two stations but that may be because I do this mode for maybe two hours in the morning and that may not be long enough for the problem to manifest or I just plain did not notice if it occurred.  For the rest of the day I am likely to use the five station shuffle when I listen.  I did not notice the problem with playlists but that is for a short time also.

Thanks for the help.

-Clifford

  • Model: LG  Tribute Empire #LM-X220PM

  • Carrier: Boost
  • Android version (Settings > About Phone): 8.1.0
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone): May 1, 2020
  • Pandora version: 2005.1 (Android Tuner 2005.1rc4)

 

AlyssaPandora
Moderator
Moderator

Hey there, @anansi. 👋

Thanks so much for sending over your device details. This information is very helpful.

Looks like you're on an older Pandora app version 2005.1

++

Could you try updating to the newest app version 2006.1?

Here's how to update the Pandora app on your Android device:

  1. Open the Google Play Store app.
  2. Touch the menu icon in the upper left and select My apps & games.
  3. Apps with available updates are labeled Update.
  4. Choose any appropriate apps and tap Update.

Tip: In some cases, you may need to restart your device to update an app.

Let me know how it goes, and whether this still happens. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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anansi
Underground

I still have the problem after I have upgraded Pandora, re-started the phone and cleared then downloaded playlist.

-Cliff

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TannerPandora
Moderator
Moderator

Thanks for all the help @anansi! We appreciate you sticking with us during this process. 

I've gone ahead and created a report and passed this along so our engineers can look into this.  

Thanks for your patience in the meantime. 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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FabledPanic
Local Performer

Any updates on a fix yet? I have the same issue.

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AdamPandora
Moderator
Moderator

@FabledPanic If you haven't yet already, I recommend running through the troubleshooting steps @AlyssaPandora suggested in her message above as this may resolve the issue you are having with the dark screen.

If that doesn't help, I'd like to report your feedback to our engineering team. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Rmidnite
Local Performer

Hi I have the same issue just want to be part of the thread in case a solution is arrived at. If it helps my Pandora is loaded on external storage not sure if that has anything to do with it. On wi-fi. Thanks.

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AlyssaPandora
Moderator
Moderator

Hey, @Rmidnite. 👋

Thanks for sharing your experience. Would you mind sending over a screenshot of what you're seeing as well? Also, could you confirm whether you've tried out the troubleshooting steps?

If not, please try out the steps while I have a trace enabled on your Pandora account: Android Troubleshooting

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):

Thanks so much for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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Rmidnite
Local Performer

I had it installed on my sd card so I will change that.  Troubleshooting says that could be it so will give it a try thanks Alyssa.