Android: Offline Doesn't Download Most Listened to Stations

[Venus2924]

How come I am always getting the same 3 downloads. Never anything else. Even though I listen to other stations more. I only get Beatles, Ac/DC,  CRC

Moderator Edit: Edited title for clarity

[AlyssaPandora]

Hey, @Kenna1Rose. 👋

Sorry to hear that happened. I understand how frustrating this can be.

Would you mind sharing a few more details? It's helpful to know:

• What stations are currently downloaded for you when you switch to Offline Mode?
• What stations would you expect to be downloaded for Offline Mode?

Device Details:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 

Let me know, and I can pass this along to our engineering team on your behalf. 🎧

[HiddenB]

The issue evolves. It finally downloaded one of my most-listened-to channels. One song was downloaded in that channel. It is "fully downloaded" in that it is no longer downloading new content, but there is only one song. If I skip while offline, it replays the song.

If the issue has been "elevated to the engineering team", they be slacking. I have yet to receive any communications from anyone in the Pandora team. Seems more like Pandora doesn't have a software engineering team.

This is ridiculous. 

[AlyssaPandora]

Hi there, @HiddenB. 👋

Thanks so much for the follow up, and sorry to hear that. We are aware of that issue and the thread can be found here: Android: Only One Song Plays in Offline Mode

In the meantime, rest assured that both issues have been reported to our engineering team. To clarify, you won't receive direct contact from anyone on our engineering team. They are working hard behind the scenes to identify and fix these issues. At this time, I do not have an ETA or a timeline for a fix.

Please note, all updates this issue and the one here, will be posted on the respective threads.

We appreciate your patience during this process. 🎧

[kltrott1]

Pandora is not picking my most listened to stations when offline, but instead a bunch of randos. Perhaps another glitch?

[AdamPandora]

@kltrott1 I moved your post over to this existing thread: Android: Offline Doesn't Download Most Listened to Stations

Would you mind sharing a few more details? It's helpful to know:

• What stations are currently downloaded for you when you switch to Offline Mode?
• What stations would you expect to be downloaded for Offline Mode?

Device Details:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 

Let me know, and I can pass this along to our engineering team on your behalf.

[michaelmail2412]

OMG -- I love trouble-shooting when they ask for a million pieces of completely irrelevant information in the hopes of discouraging you from continuing. i.e. you can't tell me that the model of our phones affects what stations the algorithms pick to download our "most listened to stations"... I get the exact same stations downloaded also, ones I haven't listened to for over a year. 

We all know they just want you to upgrade your plan, that's the objective in all this fake helpfulness.

[AdamPandora]

@michaelmail2412 I definitely understand your frustration.

The information we are asking for is at the request of our engineering team who is looking into this issue.

If you'd prefer not to invest any more time into this, we completely understand.

If you'd like to work on this a bit more, could you mind sharing a few more details? It's helpful to know:

• What stations are currently downloaded for you when you switch to Offline Mode?
• What stations would you expect to be downloaded for Offline Mode?

Device Details:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 

Let me know, and I'm happy to send this over to our engineering team so they can further investigate.

[Kasmir]

I woke up this morning to see Pandora deleted downloaded status of the station I listen to all day long, every day, and replaced it with downloading the station I listen to all night long on WiFi.  All while keeping two other stations downloaded that I have barely listened to in years.

[AlyssaPandora]

Hey, @Kasmir. 👋

At this time, Pandora Plus listeners cannot add, delete or swap out which stations will be available for offline listening. We know this is a feature a lot of our listeners would enjoy, and we have a suggestion created by another community friend here: Ideas: Choose Offline Stations with Pandora Plus

Since we periodically refresh the stations that are available to you offline (based on your listening habits), we may surprise you with adding them to your list. It sounds like that's what happened here. In the meantime, if you're wanting to have other offline stations available to you, try listening to those other stations more (ones that are currently not on your Offline station list). 🎧

[Kasmir]

Official Pandora Response:

"... if you're wanting to have other offline stations available to you, try listening to those other stations more (ones that are currently not on your Offline station list)."

**ahem**, I just explicitly stated that Pandora just deleted the station I listen to most.  Your suggestion is not just defined as invalid in the initial posting, but your suggestion not working is the entire reason for the post to begin with.

Please provide me with a link to where I can cancel my subscription.  There is no reason or incentive to continue paying for this service if this is both the behavior of the software and the anti-support received from Pandora is this bad.

And please, remove that BS *Solved* status.  Nothing has been solved on this thread.

mod edit: merged comments

[Kasmir]

And please, remove that BS *Solved* status.  Nothing has been solved on this thread.

[AlyssaPandora]

Hi, @Kasmir. 👋

Sorry for any confusion regarding my message.

Plus subscribers cannot choose which stations they'd like available for offline listening. Instead, Pandora will download up to three of your top stations and your Thumbprint Radio. By default, these stations will be downloaded while your device is connected to Wi-Fi.

Each week, we will revisit the stations we’ve stored for offline listening and swap in stations that are eligible to be cached offline. Available offline stations will always be your most-listened-to stations.

Pandora Premium offers full control over offline downloads (stations, playlists, albums, and individual songs). 

If you need assistance with managing your Plus subscription, please check out this thread: Managing your subscription

In the meantime, thanks for your feedback around this. 🎧

[Kasmir]

Again, your not actually paying attention to the problem being reported.  Pandora DELETED the station I have listened to the MOST over the last year+, but kept 2 stations I HAVE NOT LISTENED to much at all over the last 2+ years.
Nobody wants this behavior in their radio station player, intentional or not.
If it takes perineum to fix the issue...
I have canceled my Pandora Plus am trying out Spotify next.