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Android: Pandora Starts Playing After Being Closed

Cheeky
Local Performer

I'm on Android using the app and it unpauses all the time. During the day I can live with it but I'm sick of being woke up by this app

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31 Replies

AlyssaPandora
Moderator
Moderator

@Rink0009 Thanks for the follow up. I will add your update as we still have this internal ticket open with our engineering team. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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goeye
Local Performer

This afternoon my phone turned itself on and started playing Last Train to Clarksville by The Monkees on the Pandora app. A few minutes later I found out Michael Nesmith had died. Did Pandora do this on purpose or is my phone haunted?

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wn
Local Performer

Even with the app completely closed out, I still get the little notification with the play, pause, and skip buttons. Often, it will actually go as far to start playing music. This is frustrating because it uses up my mobile data. The only way to get Pandora to stop playing using the drop-down notification (since the app isn't even open) is hit play (unless it's already playing), then pause the music (if you had to play it), then swipe the notification away. The whole time, the app never shows up in the open/running app page. Even if it does, swiping out/closing the app doest stop it.

Super frustrated and enjoyed using Pandora from my phone but if this keeps happening I might need to uninstall it 😕

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AdamPandora
Moderator
Moderator

@goeye @goeye Can you please make note of the date and time the next time this happens?

Once that is noted, please let me know along with a little more info about your device:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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jonboygrimm
Local Performer
I ended up having to uninstall Pandora to save my battery life, thankfully I have unlimited data

Get Outlook for Android
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Kiran
Local Performer

I've had this same problem for at least a couple years.  What I noticed several times is that after using the app in my car via bluetooth, when my phone plays a notification (from an email or text being received,) Pandora resumes playing afterwards.  I had this issue with the first Pixel phone, and now I have a OnePlus Nord N10 5G and the same behavior exists. I also got the OnePlus N200 and it does it as well.  Both are on Android 11

Pandora version: 2112 (ANDROID-TUNER 21121009)

I tested this theory using a BT speaker on both phones but it doesn't trigger Pandora playing again.  I think it's only when it's been connected to the car via BT (not Android Auto.)

If I can figure a way to reproduce the issue I'll post it.

Kiran

 

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AlyssaPandora
Moderator
Moderator

Hey, @Kiran. 👋

Thanks for posting about your experience. I know this issue can be frustrating, but we appreciate you taking the time to provide those details.

I will share this with our engineering team on the internal ticket we have open. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Tplummer3
Local Performer

The Pandora app on my Google pixel 6 and also my Samsung S9 begins playing music at random times when the app is closed. I have to go in, open the app, then stop playing it and close from there. It does it randomly about once a day.

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AlyssaPandora
Moderator
Moderator

Hi, @Tplummer3. 👋

Thanks for posting about your experience on your Android devices. Looks like you've also been in touch with a member of our User Support team via email. 

In the meantime, I can add your information to the ticket we have open with our engineers.

Would you mind sharing these details?

  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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DeeMuney74
Local Performer

Lol Ikr i was in parole and wew not to have no phones on us and it started playing music

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nanette7fl
Local Performer

I just did this, before finding this article and... IT WORKED!!

Sure a simple thing that I think most forget about

Thank you 😊 

AlyssaPandora
Moderator
Moderator

No problem at all, @nanette7fl. Glad to hear those steps helped.

Feel free to let us know if anything else pops up. Happy listening! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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