Android: Pandora Voice Search Does Not Respond to Commands

[MusicFan78989]

All of a sudden, voice search has stopped working. It will respond to, "Hey, Pandora" and open the search screen. When I speak, "Play...", the microphone icon pulses to the rhythm of my words, showing that it hears them. But nothing else happens. Then it usually returns back to the homepage. Yesterday, it crashed and restarted instead.

This is the same non-response, whether I am using wifi or cellular. 

I have double checked that the app has permission to use my mic and the voice search is on (again, this started on its own, without having made any changes). I tried clearing all the app's data, updating the app, completely uninstalling and reinstalling, and double-checking it can run in the background without optimizing the battery. I just cleared out more memory on my phone too.

Still no change. Texting and emailing support just sends me back the same response on how to turn on Voice Search. It's on. I never turned it off. Now what?

Moderator Edit: Edited title for clarity *

[SirMatthewKBE]

I'm beginning to doubt that there ever WILL be a fix.  I can't understand why it hasn't been fixed yet.  It worked flawlessly before and then just one day it quit.  

[GypsyDawn]

Voice command still not working and I'm about to stop paying for it. There is a new law of hands free in the car and you cant do that if you cant tell pandora to skip, play or whatever with your voice! I know its been at least a year this is been going on and im about done! The only places I use it are my car and the shower. Both of which I'm not supposed to touch! I know my money isn't anything to such a huge company but come on! Fix this please!

Moderator Edit: Format

[alf321uss]

Yeah I'm having the and problem 

[crissy74]

I have a galaxy 21splus and I am having the same issue, for about a year now, while I'm driving and trying to stay safe and hands free from phone, this is very frustrating that the voice assistant won't work, really makes me want to cancel my subscription. We are paying for something not working properly. 

[Jenni86753O9]

I want to be a fan of Pandora. I enjoy it and always recommend it but I always regret it because of issues like this, especially when it has been over a year and no fix. 

Edited reply 5/26/25: Voice search function seems to be working. Thank you developers and engineers for your hard work! 

[ballroompics]

@AlyssaPandora Greetings, We are now at the 1.5yr mark.  Is there any new information? We, the customers, know the problem is geographic based. At least in part as regards wifi - though that does not speak to root cause. When I travel to Michigan it works on wifi.  When in tri-state area it works neither on wifi nor on mobiledata. Disappointingly, its not that Pandora was forthcoming and said it will work in some geographic areas and not in others - it was merely that I discovered it because I travel frequently enough to see consistent behaviors.

Can anything be shared? Or will I just be posting another query in 6 months at the 2yr mark?

[chrisxryan]

Just switched from a iPhone to a Motorola razor and I'm extremely disappointed that the hey Google feature doesn't work so I can use it hands free to play songs. Even the hey Pandora doesn't work. It pops up and I say what I want and it does nothing. Ridiculous I'm paying for Pandora and it doesn't work how I want and has so many issues all the time ...

[AdamPandora]

@chrisxryan I moved your post over to this existing thread: Android: Pandora Voice Search Does Not Respond to Commands

Your feedback has been passed along to the engineers who currently investigating this issue.

We appreciate your patience in the meantime!