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Android: Plays at Launch with Auto-Start Disabled

harasnicole
Local Performer

Hi, I'm having a similar issue, only I have autoplay turned off. Every time I close down the app and reopen it, songs still start playing automatically, and I just want it to stop doing that.

I have an LG Velvet 5G, and the app version I have is 2110.1, if that helps.

 

mod edit: changed title for clarity

Labels (1)
37 Replies

AlyssaPandora
Moderator
Moderator

Hey, @harasnicole. 👋

Thanks so much for sharing those details. I'll report this over to our engineering team for you.

Have you noticed any error messages when this happens?

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

harasnicole
Local Performer

Nope. No errors. The app let me turn off autoplay just fine, it just didn't seem to stick.

Slodewick
Local Performer

On my android phone I have Auto Start disabled.  Recently the app started playing every time I open it.  How do I get the app to revert back to requiring me to press play.

 

mod edit: changed title for clarity

AlyssaPandora
Moderator
Moderator

Hi there, @Slodewick. 👋

Thanks so much for reporting this issue, and sorry for any inconvenience this has caused. I do see that you've already been in touch with a member of our support team via email. This individual has created an internal ticket with our engineering team to investigate. We appreciate you letting us know about this!

++

Troubleshooting + Device Information:

For other community members running into this, please try running through the standard troubleshooting steps: Android Troubleshooting

If the Pandora app continues to auto-start while this feature is disabled in your settings, could you share more about your device? We can report this to our engineering team.

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

AlyssaPandora
Moderator
Moderator

Hi, @harasnicole. 👋

Thanks for the follow up!

I actually moved your post into a separate thread: Android: Plays at Launch with Auto-Start Disabled

Another community member posted about a similar issue and I merged your two threads. We created an internal ticket with our engineering team and I've added your feedback / device details so they can investigate.

Sorry for any inconvenience this has caused, we definitely appreciate your patience during this time. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

SmurfyPanda
Local Performer

Pixel 5 on metro. Everytime I launch Pandora it automatically plays wherever I left off. I have toggled auto play on and off. Still playing on launch. Very annoying

AlyssaPandora
Moderator
Moderator

Hi there, @SmurfyPanda. 👋

Sorry for the continued trouble. I moved your post over to this existing thread: Android: Plays at Launch with Auto-Start Disabled

Troubleshooting + Device Information:

Please try running through the standard troubleshooting steps while I have a trace enabled on your Pandora account: Android Troubleshooting

If the Pandora app continues to auto-start while this feature is disabled in your settings, could you share more about your device? We can report this to our engineering team.

  • Model: Pixel 5
  • Carrier: Metro PCS
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Thanks for reporting your experience and for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Junnoe
Local Performer

I have turned auto-start (the function that makes music begin as soon as you open the app) off, because I find it annoying. This worked for a time, but now music begins when I open the app regardless of this setting being off or on.

AdamPandora
Moderator
Moderator

@Junnoe Can you please send over a screenshot of your settings showing you have that feature turned off?

Additionally, please try running through the troubleshooting steps listed here.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

Groovygreenleaf
Local Performer

I get the same thing on my Samsung s9. I have turned off my phone. I have even deleted and reinstalled the app while turning off the phone between for it to recoup whatever it likes to do. I toggle it constantly. I even toggle it on and then close it and then go and toggle off and bam it doesn't work. This happened once before and somehow it got fixed but this time its not. So annoying! Especially when you use this for a business.

AdamPandora
Moderator
Moderator

@Groovygreenleaf Sorry for any trouble.

Plays at Launch with Auto-Start Disabled:

Please try running through the troubleshooting steps listed here.

If the Pandora app continues to auto-start while this feature is disabled in your settings, could you share more about your device? We can report this to our engineering team.

  • Model: Samsung s9
  • Carrier: 
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

+++++++++++++++++++++++++

Streaming Pandora in a business setting:

It sounds like you're using Pandora to play music in a public setting (which is not considered personal use).

If so, we have a solution for you. Pandora is available and optimized for use in settings like these through Mood Media, with features like unlimited listening, no advertising, and a media player that can connect to your existing sound system.

Additionally, due to the terms of our music licenses, the consumer version of the Pandora service (including Pandora Plus and Pandora Premium) cannot legally be used to play music in a commercial or public setting. Any Pandora listening that isn't personal and private, even for non-profit or tax exempt organizations, must be properly licensed through Mood Media, which fairly compensates artists, authors, composers, publishers and other rightsholders.

Use of Pandora in these settings is available only via hardware sold by Mood Media. To learn more or sign up, click here.

Adam | Community Moderator

Let's share music in the Music + Podcasts

Sammigingi
Local Performer

This issue has been happening a lot with my android phone and the steps did not help..have an Lg Stylo 6 with metro 

AdamPandora
Moderator
Moderator

@Sammigingi Could you share more about your device? We can report this to our engineering team.

  • Model: Lg Stylo 6
  • Carrier: Metro
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

Bobsansmal
Local Performer

This issue has been annoying me for at least a month.

Model: pixel 4a

Carrier TMobile

Android version 12

Pandora version 2112.1

Happens on wifi and cellular. Every time I open up the app. 

Really really annoying

AdamPandora
Moderator
Moderator

@Bobsansmal Your feedback has now been added to the ticket we have open with our engineering team.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

frooey
Underground

Same problem here. I use the Pandora app on my Pixel 5 running Android 12. Though auto-start is turned off, the app insists on starting when opened. I have tried clearing my app storage and cache, and uninstalling/reinstalling the app. This setting (turn auto-start off) just does not work. Please fix it!

AlyssaPandora
Moderator
Moderator

Hi, @frooey. 👋

Sorry for the continued trouble with this. Thank you for providing your feedback around this issue.

Would you mind providing these additional details about your device?

  • Carrier:
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know as I'd like to share this with our engineering team on an internal ticket we have open. Thank you for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

frooey
Underground
Here is the info you requested.

Carrier: Verizon Wireless

Pandora app version: 2112.1 (Android Tuner 21121009)

When: this problem happens whether I am connected to wifi or the wireless
network.

Thank you for responding so quickly. I know that Pandora listeners have
been flagging this problem for months. Let's hope it finally gets fixed!

AlyssaPandora
Moderator
Moderator

No problem at all, @frooey. Thanks for getting back me to with those details. I've shared all of the information you've provided with our engineering team on an internal ticket. We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport