i had a lottt of songs collected, i renewed my $10 subscription and now gone
Moderator Edit: Edited title for clarity
@Allypoo I checked on my end, and it looks like your collected songs are still visible when accessing your account on web:
It may help to sign out of your account, and then sign back in to ensure you are logged into the correct account.
If that still doesn't resolve the issue, I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices
Let me know how it goes.
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I am having the same issue. My account on my PC shows all my songs collected but not on my android device. I tried the troubleshooting for Android Devices suggested above but it did not work. Any other suggestions?
@ivan9329 I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices
If you continue to run into issues, can you please send over a screenshot of what you are seeing when you sort your collection by Songs?
Thanks for working with me on this. 🤝
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It did not work. Here are the screenshots of the only 12 songs I am seeing.
@ivan9329 I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Let me know what you can find out.
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New music alert!: Picks of the Week (10.21.24)
LG Stylo 6
Cricket Wireless
Android Version 10 (Q730AM10p)
Build Number QKQ1.200213.002
Pandora Version: 2110.1
I get the same issue whether I am on Wifi or cellular data. It seemed to have happened after I renewed my $10 subscription.
Thanks for following up with those details, @ivan9329.
I've added your feedback to the ticket we currently have open with the engineers who are looking into this.
Thanks for your patience in the meantime!
Come join in on the fun: It's Spooky Season Let's make a playlist together!
New music alert!: Picks of the Week (10.21.24)