i had a lottt of songs collected, i renewed my $10 subscription and now gone
Moderator Edit: Edited title for clarity
@Allypoo I checked on my end, and it looks like your collected songs are still visible when accessing your account on web:
It may help to sign out of your account, and then sign back in to ensure you are logged into the correct account.
If that still doesn't resolve the issue, I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices
Let me know how it goes.
I am having the same issue. My account on my PC shows all my songs collected but not on my android device. I tried the troubleshooting for Android Devices suggested above but it did not work. Any other suggestions?
@ivan9329 I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices
If you continue to run into issues, can you please send over a screenshot of what you are seeing when you sort your collection by Songs?
Thanks for working with me on this. 🤝
@ivan9329 I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Let me know what you can find out.
LG Stylo 6
Android Version 10 (Q730AM10p)
Build Number QKQ1.200213.002
Pandora Version: 2110.1
I get the same issue whether I am on Wifi or cellular data. It seemed to have happened after I renewed my $10 subscription.
Thanks for following up with those details, @ivan9329.
I've added your feedback to the ticket we currently have open with the engineers who are looking into this.
Thanks for your patience in the meantime!