Pandora turned on in the middle of the night even though left on pause. Is there a definitive method to disarm so it's not draining the battery in the background?
mod edit: changed title for clarity
clearing the cache seems to have toned down the battery usage from the 50-80% that it was, the app however still uses 20% over the course of 8 hours while paused which is 10x more than any other app.
Android Version 12
Pandora version 2205.1.1 (Android_Tuner 22051108)
Seemingly at random the app will begin playing again without any interaction from me. I keep my phone on vibrate at work and won't notice for a while. However this has not been the case recently and the app is just taking a large portion of battery while paused and sitting in the background.
https://imgur.com/a/eIYglQh Forgot to charge the phone last night, here is how much Pandora used over the course of the battery. It was only used for 25 minutes during the drive to and from work. Played in the car automatically that morning, paused the entire day, resumed the song it paused on on the way home. So it wasn't playing songs erroneously it was just sitting there.
Hi @ASTILES13 👋
I've enabled a trace on your account so that we can take a closer look. In the meantime, for this trace to be helpful, please complete our Android Troubleshooting steps as this might also help with this issue.
In addition, I can report your issue over to our engineering team. It's helpful to know the following about your device:
Let me know. 🎧
I got a better solution. Uninstall it. It's obvious it hasn't been programmed properly. When one has to jump through so many hoops to turn off a program, when it should be a simpler task, it renders it useless, in my opinion. Google should make sure the **ahem** they peddle works fine before launching it!
Pressing pause and exiting the app doesn't actually close the app. How do we actually stop the app without having to go into our settings and for stop your app? You're on the verge of losing a 10 plus year customer if you cannot resolve this
Hi @Cappylarou 👋
Thanks for dropping in and sorry for any frustration this may have caused.
To fully close out the app, please check out our accepted solution to view the steps on how to exit the Pandora app.
In addition, I recommend performing some basic troubleshooting steps for on your Android device.
From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
Please note that you will be asked to log into your account after completing these steps. Also, if you have any offline content downloaded, you would need to re-download that content.
Hope this was helpful, let me know if this helps! 🎧
This is utterly ridiculous. Any other app on my Android phone closes down and stops if i say "close all apps" but not this one. I have to go through menu's to get to my apps list, find it, then "force it to stop". How dumb is that.
Hey, @Statistic68. 👋
Thanks for your post.
You should be able to close the Pandora app using these steps for your Android device: Find, open & close apps on Android
If you're unable to perform those steps, would you mind providing more details?
Is the app closed but running in the background?
Could you also provide your device details?
Thanks for your help with this. 🎧
Galaxy S21+ 5G
This isn't rocket science though. I open and close other apps all of the time. Before I close my phone, i hit the 3 vertical lines at the bottom left of the phone and select "close all" to make sure nothing is running when i'm done with my phone. Guess what doesn't actually close unless i go in to setting and say "force stop"? when i swipe down from the top after close all, it shows pandora paused on the last song I was playing. Close all should shut down Pandora.
Thanks for providing those details, @Statistic68. Your feedback is much appreciated. In the meantime, I've gone ahead and shared this with our engineering team on your behalf. 🤝
Everything you suggested I tried so many times it's not even funny. You all need to seriously fix the problem with your app because this is ridiculous. This is not the only problem with your app but it is a big one
@Cappylarou I definitely understand your frustration.
Your feedback has now been added to the ticket we have open with the engineers who are looking into this.
Thanks for your patience in the meantime!