The app stops playing after a random amount of time between 1 and 15 minutes. When I swipe back into the device, Pandora is restarting as if just launched, and begins playing again, for another random time period until another crash.
mod edit: changing title for clarity
Hi @netindustries Thanks for posting to community!
Let's try some standard troubleshooting to start with.
Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.
Let me know how it goes.
Hi @netindustries Thanks for posting to community!
Let's try some standard troubleshooting to start with.
Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.
Let me know how it goes.
You really need to start looking at your google play reviews and responding there. If, this works. I may, start using it again.
I tried these steps on my Android Moto z.
But I have the same problem.
Please assist
@Sks Sorry to hear those steps didn't help.
I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
• If you can open Pandora, go to Settings and scroll to the bottom of the screen for the version number.
• If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or 3G/4G when this is happening?
Have you identified any other patterns or notable information?
Let me know what you can find out. We really appreciate your help with this.
What worked for me was clearing data and then enabling the allow background battery activity for Pandora.
1. Cleared my data like the original instructions
2. Then, go to Android Settings => Apps => Pandora
3. Under Pandora app info, click Battery
4. Enable "Allow background activity"
5. Click Force stop
6. Go back to Pandora app info, then Storage
7. Clear cache and data again (just to be sure >:) )
8. Open Pandora app
Hi @Dm5741 Sorry to hear that the app is crashing. Have you tried clearing the app data on your Android? If not, let's give that a try. You can find more info on how to clear the app data here.
Can you also let me know the Pandora version you are currently running? If you need help on where to find this, let me know.
Thanks for posting to community! 🎧
Can anyone help i'm have an issue with the app, it starts up and shuts down Immediately I can't get app info or send feedback.
Hi @Antroby2g thanks for posting to community! I moved your post to this thread to help keep things tidy and it sound like you're having a similar problem. Also, it looks like you may reached out to our support team already. I'm hoping they were able to help with your problem.
If you need additional troubelshooting steps, please take a look at our help page here.
Thanks for being part of community! 🎧
It worked Tanner.
@jz2mgb Sounds like those steps helped.
Let us know if anything else pops up. In the meantime, happy listening! 🎶
Open App Settings, find Battery Settings, enable "Allow Background Activity" for Pandora, or disable "Put to Sleep". This solved it for me. I also cleared data and cache. The root cause is a recent Android update.