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Kindle Fire Tablet: Crashes and Loses Network

zitsky
Underground

Is this the right place for a Fire HD tablet?  I am open to suggestions for other ways to do this.

I have a 2015 Kindle Fire HD tablet running Pandora.  Set on auto update. 

Pandora app crashes once a day.

When changing stations Pandora seems to lose network even though wifi is ok.

I'm not sure how to get version info?

I have thought about getting a newer tablet or some other device, with a screen, preferably.

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5 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @zitsky. 👋

Sorry for any problems you're experiencing. I'm happy to help you troubleshoot.

First, I'd recommend that you restart your Fire tablet. To do that:

  1. Press and hold the power button for two to three seconds until you see the message "Do you want to shut down your Fire?" Tap OK.
  2. After the device has completely turned off, press the power button for two to three seconds to turn your Fire tablet back on.
  3. Try the Pandora app again.

If you continue to have trouble:

  1. Swipe down from the top of the screen and tap Settings and then Apps & Games.
  2. Select Manage All Applications and then All.
  3. Clear your data for the Pandora application.
  4. Then launch the Pandora app again.

Hope this helps! Let me know how it goes. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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tickletest
Local Performer

Hi! That works short term but it still crashes after some time. Are the app developers aware of this issue? As of the latest version it still is crashing. 

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AlyssaPandora
Moderator
Moderator

Hi, @tickletest. 👋

It looks like you've also been in contact with our team via email about this issue.

Sorry to hear those steps didn't help. I would like to pass your information along to our engineers.

Could you please send me some more information about your device?

  • Model (e.g. HDX, HD7):
  • Carrier (if applicable):
  • System version*:
  • Pandora version**:
  • Are you connected to Wi-Fi or 3G when this is happening?
  • Have you identified any other patterns or notable information?

*To find the system version, swipe down from the top of your screen and select More. From there, select Device, then About, and view the System Version.

**To find the Pandora version on your device, launch the Pandora app on your Kindle Fire, tap the 3 vertical dots in the bottom right corner of the screen, and select Settings. The version number (e.g., "version 6.3") will be directly beneath Sign Out.

Thanks for your help with this!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ltighe42
Local Performer

I am having a similar issue. Pandora won't connect to my kindle fire. 

Model Fire 7 2019 9 generation

Carrier I guess is Amazon Kindle fire  I access with Silk WiFi is spectrum 

System version OS 7.3.2.2

Pandora version is 2203.1

I was told together an activation code. I have none. Pandora works on my old kids for with OS 5.7.00 through Silk. I get in to Pandora But get a message it can't connect. I finally get in and as soon as I shut off the kindle it won't connect again

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AdamPandora
Moderator
Moderator

@Ltighe42 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more:

First, I'd recommend that you restart your Fire tablet. To do that:

  1. Press and hold the power button for two to three seconds until you see the message "Do you want to shut down your Fire?" Tap OK.
  2. After the device has completely turned off, press the power button for two to three seconds to turn your Fire tablet back on.
  3. Try the Pandora app again.

If you continue to have trouble:

  1. Swipe down from the top of the screen and tap Settings and then Apps & Games.
  2. Select Manage All Applications and then All.
  3. Clear your data for the Pandora application.
  4. Then launch the Pandora app again.

Hope this helps! Let me know how it goes. 🎧

Adam | Community Moderator

Let's share music in the Music + Podcasts

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