RESOLVED 4/1/21: Android: User profiles don't load in Find Friends menu

[Tcichon78]

When searching for friends, the profiles won't load. Keeps saying error to all.

What's going on?

Moderator Edit: Edited title for clarity

[Danbeard]

Friends and followers still not fixed in over a month. And i just got my "thumbs up" back after over a month. So i am also canceling my $11.68/mth premium subscription and returning to my old music player. 

[Es1]

Same. Profiles do not load and are grayed out. 

[Tcichon78]

It's working again! Thank you!

[Kim46]

 mine is doin the same thing..I would like to have it fixed 

[AdamPandora]

@Kim46 Our engineers are currently looking into this issue.

Thanks for all your patience in the meantime as they work to find a fix. 🛠

[Kim46]

It's still not fixed 

[Lynngissygal]

This has been going on for 3 months and I was working with tech support too. I closed my paid acct until it is fixed. I like to be able to find new music from friends.  Anyone know if this is impacting Apple users too or just us Android subscribers?

[catcaimanes]

I have a moble app and I'm still having issues finding Facebook friends.

[AdamPandora]

@catcaimanes I moved your post over to the Android space.

Could you tell me a bit more about what is happening?

1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

In the meantime, you can still connect with other listeners on Pandora without Facebook. After launching Pandora on your mobile device:

1. Go to the Profile tab.
2. Next tap Followers, then Find Friends.
3. Tap the  "+" icon to search for a friend using the email address associated with their Pandora account.

Thanks for working with me on this. 🤝

[Tcichon78]

It was fixed for about 3 weeks and now showing this...

 

[AlyssaPandora]

@Tcichon78 Thanks for sending this over. This is the first time that I've seen this error message from a mobile device when using that feature. 

Would you mind providing the current Pandora app version you're using?

Pandora version:

• If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
• If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Thanks for your help! 🎧

[BlueRidge]

Hi Allyssa,

I'm having the same issues with the same screen shot as tcichon78.  We're back to not being able to access the "Friend's" feature after only 3 weeks of it being back on line.    Here's my data on version and phone...again.   I truly hope they can get this back up online a lot sooner than before.         

Model:  Samsung Note 5
Carrier:  Verizon
Android Version:  7.0
Build No.  NRD90M.N920VVRS3CRH1
Patch Level:  August 1, 2018
Pandora Version:  2010.1

[AlyssaPandora]

Hi, @BlueRidge. 👋

Thanks for letting us know about your experience as well.

Looks like you're on app version 2010.1, could you try updating to the newest version?

Here's how to update the Pandora app on your Android device:

• Open the Google Play Store app.
• Touch the menu icon in the upper left and select My apps & games.
• Apps with available updates are labeled Update.
• Choose any appropriate apps and tap Update.

Tip: In some cases, you may need to restart your device to update an app.

Let me know if this helps or if you still experience the same issue. In the meantime, I've shared your feedback with our engineering team. 🎧

[Jreed731]

 I get the same error.  Worked fine until yesterday.  I just want to search an email not do Facebook.  Neither will work

[BlueRidge]

Well, I didn't realize my app had updated after my first post  so the current version is 2012.1 

This problem is beyond that anyway.  We have 3 different cell phones in the household, all different brands but all Droids.  The Google Pixel is just a year old and still this problem exists on all of them.  

[Es1]

I have the exact same issue as @Tcichon78.  I do have current version: 2012.1

Android.

[AdamPandora]

@Es1 Unfortunately, this issue is still being investigated by our engineers.

Thanks for your patience in the meantime as they work to find a fix. 🛠

[abrown]

I have an android, and my pandora app keeps saying "sorry something went wrong" when I search for music or friends. It started weeks ago, and I haven't been able to do searches for weeks. Can this please be fixed?  There are always problems for people with androids.

[AdamPandora]

@abrown I do see you have already been in contact with our support team regarding this issue.

Unfortunately, we do not have an ETA on when the fix will be rolled out.

Thanks again for all your patience in the meantime as our engineers continue to look into this.

[abrown]

No...it was fixed and now not working again.  This is a different issue.  I did not get a "something went wrong" message last time. This issue just started.