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RESOLVED 5/2/24: Android: Adding Variety on station details page leads to blank screen

StevenParraJr
Local Performer

Same answer I'm gettin from the Pandora team that dont work it started goin Grey yesterday and no longer works messes up the whole Pandora experience lame and very disappointing..I've reached out but how they answer it won't get fixed on my end so paying more to get less is what they want me to do

Moderator Edit: Changing title for clarity

Labels (1)
88 Replies

Moe420
Local Performer

It doesn't allow me to add variety on the stations I created.

0 Kudos

TannerPandora
Moderator
Moderator

Note: This message has been Accepted as a Solution to flag the current steps and/or status of this thread. This post will be updated with more information as it is provided to the moderation team.


Pandora Update (05.02.24):
Hi all!

Thank you for your patience around this issue. The community team has been informed that Pandora version 2405.1 for Android has been released today. This latest release includes a fix for the issue with adding variety to a station.

Please update the app to the latest version and try again. Let us know if you continue to have trouble with adding variety.

Here's how to update the Pandora app on your Android device: 

  1. Tap your profile avatar in the top right corner.
  2. Select Manage apps & device.
  3. Then tap Manage and scroll to Pandora for updates.

Tip: In some cases, you may need to restart your device to update an app.


Pandora Update (04.12.24):

Hi community friends! 👋

We appreciate you taking the time to provide your device information and experience. All of the reports on this thread have been passed along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thank you for reporting this issue and for your patience during this process.


Pandora Update (04.08.24): 

Welcome to community!

Thanks for posting your experience with adding variety on your Android device. I'm happy to pass this along to our engineering team for further investigation as I don't believe any troubleshooting steps would help to resolve.

Please let me know the following information about your devices:

  • Make and model:
  • Android OS version:
  • Pandora version:

If you're new to this thread and have been experience this issue with your Android, please be sure to post and leave the above information as well. Your information will be passed along.

We appreciate your patience in the meantime.


Tanner | Community Moderator

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seanm11
Underground

I can confirm the fix moto g stylus 5g

AlyssaPandora
Community Manager
Community Manager

Thank you for confirming, @seanm11. 👍

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)

poser
Local Performer

I have recently added a couple of new stations and when I go to ADD VARIETY all i get is a dark gray screen. I can no longer add any variety to any of my stations. 

AdamPandora
Community Manager
Community Manager

@poser I moved your post over to this existing thread: Android: Adding Variety on station details page leads to blank screen

We believe this issue was resolved with Pandora version 2405.1 for Android.

Please update the app to the latest version and try again. Let us know if you continue to have trouble with adding variety.

Here's how to update the Pandora app on your Android device: 

  1. Tap your profile avatar in the top right corner.
  2. Select Manage apps & device.
  3. Then tap Manage and scroll to Pandora for updates.

Tip: In some cases, you may need to restart your device to update an app.

ntg2978
Opening Act

I upgraded to Pandora version 2405.1

I can confirm, adding variety to "already created stations" works, as does creating a new station and adding variety to it as well.  Great job Pandora team!

My specs:

Moto G Stylus 5G 2023 (XT2315-1)

Android 13

rogeryounkin146
Local Performer

Hello this is Roger. I can't add variety to my music anymore. Every time I try I get a grey screen. I've told you guys this problem before but yet no reply. Don't you know you're going to be losing customers If this problem isn't fixed asap? If I can't add variety than why have that option in the first place?

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hi there, @rogeryounkin146. 👋

We believe this issue was resolved with Pandora version 2405.1 for Android devices.

To keep everything organized, I moved your post over to this existing thread: RESOLVED 5/2/24: Android: Adding Variety on station details page leads to blank screen

If you haven't already, please update the app to the latest version and try again. 

Here's how to update the Pandora app on your Android device: 

  1. Tap your profile avatar in the top right corner.
  2. Select Manage apps & device.
  3. Then tap Manage and scroll to Pandora for updates.

Tip: In some cases, you may need to restart your device to update an app.

Let us know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)