Skips / Buffers on WiFi using Android 6.0

[pegasus4]

All stations buffer. Turn off wifi and airplane mode, mobile data kicks in, songs play. Turn airplane mode back on, turn wifi back on, nothing but buffering and skipping.

Webpages load just fine on the device in this configuration.

Pandora works just fine on PC on the same network connection.

Samsung Galaxy Note 3 running Marshmallow.

mod edit: changed title for clarity

[AlyssaPandora · Accepted solution]

Hey there, @pegasus4. 👋

Sounds like you may be running on Android 6.0. I would recommend checking out @TannerPandora's post about minimum specifications for Android devices here.

Another option is to run through the troubleshooting steps to see if this helps with the buffering issue. If you're able to listen using cellular data, it should work while using WiFi too.

Feel free to let me know how if those steps help. 📲

[pegasus4]

>Sounds like you may be running on Android 6.0.

Yeah, that's what "Marshmallow" means.

>I would recommend checking out @TannerPandora's post about minimum specifications for Android devices here.

>Pandora Update 04/14/2020: As of Pandora version 2004.1, Pandora will no longer support OS 6.0 for Android.

Fantastic. Thanks for abandoning a section of your userbase with no upgrade path other than spending money on a new phone we don't need, some of whom have been users for the past FOURTEEN YEARS.

>Another option is to run through the troubleshooting steps to see if this helps with the buffering issue.

Did that. I wouldn't be here otherwise.

>If you're able to listen using cellular data, it should work while using WiFi too.

You'd think, but no. You guys screwed something up somewhere.

>Feel free to let me know how if those steps help.

No. No, none of this has helped. I guess I'll go try Spotify. Thanks for screwing us.

[JAQJAQ]

I am having the SAME issue. Songs buffering ALL the time. It's so annoying. I've now cancelled my subscription and switching back to YouTube, I'll give Spotify a try too.

[dabignerd]

Same problem with me. Nothing works. Only on data. 

[GeraldPandora]

Hi @dabignerd 👋

The current version of Pandora requires Android 7.0 or higher. To confirm the Android version you are running on your device, open Settings, General, About Device, and Android Version. 

If your device is running a version older than Android 7.0, you will need to update your device's operating system. 

For some Android devices, you can update by going to Settings > General > About device > Software updates > Check for updates.

However, if your Android operating system is up to date and you already tried the Android Troubleshooting steps, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for working with us! 🤝