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Bluetooth - No sound when connected to vehicle

Goon
Local Performer

New Motorola Edge loses sound when paired with radio. 

Moderator Edit: Changing title for clarity

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3 Replies

TannerPandora
Moderator
Moderator

Hi @Goon! Thanks for posting

Could you provide the following information so I can investigate?

  1. If you have an aftermarket stereo, what is the make and model of that device?
  2. Can you tell me the Pandora app version (let me know if you need help finding that)?
  3. How is your smartphone connected to your car? (Bluetooth, USB)
  4. Is your vehicle equipped with Android Auto or Apple CarPlay?
  5. Have you experienced this issue only when in the car, or also when listening on your phone outside the car?

Let me know and I'll be happy to follow up.

Use your mobile device only when conditions allow and as permitted by applicable law.

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Goon
Local Performer

Using Bluetooth to connect, factory radio does not have apple play or Android auto. Music streaming but no sound. Did work when phone was first paired but no sound after restarting vehicle. Issue only in this vehicle. 

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TannerPandora
Moderator
Moderator

@Goon Have you disconnected and then reconnected your bluetooth association yet? If not, let's give that a go. 

To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device."

I would recommend checking the owners manual for the best way to reconnect your phone with bluetooth. 

If you continue to have trouble, can you let me know the Pandora version you're on?

 

 

 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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