Due to an Amazon Web Services (AWS) outage, listeners may experience issues logging into or using certain features on their in-home device. This may also impact listeners when attempting to upgrade or manage their subscriptions. We appreciate your patience in the meantime.
@cowboyy221 After a little investigation, we discovered what has happened with your account. Our servers watch for Pandora players that are misbehaving, and when identified, we restrict that account for a little while. Sometimes this is due to peculiar network conditions or client-side software bugs. Sometimes it's due to large numbers of people listening to the same account at the same time.
When this happens, our system automatically blocks access to Pandora for a period of time, making the application temporarily unusable. The restriction is lifted after a day or two of normal behavior.
Sorry for any inconvenience this may have caused.
Hi there, @homers77. 👋
Sorry to hear that you're having trouble listening from your Chrome browser.
Could you tell me a bit more about what you're experiencing?
Also, I would recommend running through these troubleshooting steps to see if it helps.
Let me know how it goes.
I'm on Windows. I've already done the troubleshooting steps that were appropriate. I have a playlist that I really like and have been listening to very steadily. Yesterday, I started having the buffering problem. No error messages, just stuck on buffering. After I read your last response, I started listening to another playlist, and the problem stopped. So I guess it was the fact that I've been listening to the one playlist almost exclusively and for a number of hours a day. It's an annoying restriction for a paid service, but at least I know what the problem is now.
Hi @homers77, can you tell me more about your Windows device.
Additionally, I understand that changing browsers is not ideal, however, this allows us to know if its a browser-related issue.
I would also recommend some standard networking steps, if you haven't already..
To reboot your connection:
I followed the instructions given by TannerPandora below and it seems to have solved the problem. Before I did that, I had the buffering problem on my other computer, my phone, and when I switched from Chrome to MS Edge. So it seemed to me that the problem must be in my network. Shutting down the computer and then unplugging and re-plugging the modem and router seems to have worked.
My account is having a similar issue. I can play one song all the way through, but on the very next song it begins to buffer! Could you all check my account and see if a similar setting needs to be changed on my account? I work at a hospital, and chrome is the only browser i can really use, everything else is restricted.
I tried to listen to a dozen radio stations today and got the same problem, buffering. While on the desktop and would start a station and almost immediately it would begin buffering. I watched it for a while and noticed the play button which had been greyed out would now show up. If I clicked on it to play the song, it would begin to play for a short time then switch to the next song and begin buffering again. It would never automatically start playing so you just couldn't leave it and expect it to continue playing. I tried the suggestion you have to shut down the computer and router and it successfully played one song and then began buffering again on the next one. I have a good solid wifi connection and I use Chrome.
mod edit: changed title for clarity
Hey, @daleslad. 👋
Sorry to hear that you're experiencing buffering.
I enabled a trace on your Pandora account to see what's happening. Could you try running through the troubleshooting steps for Chrome? You can find them here: Chrome Troubleshooting
Also, have you tried using a different browser to see if your experience is different?
Let me know. 🎧
Hi Alyssa, yes I've tried all of the troubleshooting steps you recommended but nothing I did changed anything. I have switched to Safari and it appears to be working just fine so I guess Chrome is a non starter when it comes to Pandora.