Desktop: Higher Audio Quality / Bitrates

[Majorbuzz]

Hello. I've been listening to Pandora free on my Windows PC for a while and am considering upgrading to "PLUS" for a few reasons. My question now is about your "PLUS" ladder of bitrates and their formats. What would I have to choose from, and what format are they?

mod edit: changed title for clarity

[AlyssaPandora]

Hi @Majorbuzz. 👋

Nice to see you around the community space.

Here are some details regarding audio quality on Pandora:

• For listeners accessing Pandora from a computer, Ad-supported Pandora is 64kbps AAC+, while Pandora Plus and Pandora Premium subscribers have the option of 192kbps.
• On Android and iOS devices, ad-supported listeners and Pandora Plus subscribers get anywhere from 24kbps to 64kbps in mono or stereo, depending on the phone, carrier, connection type and - in some cases - the user's settings.
• Only Pandora Premium subscribers can receive 192kbps on their iOS and Android devices.
• Most home-listening devices get 128kbps - whether the account is free or paid.

++

If you're interested in a free trial, I do see that your Pandora account is eligible for one. Let me know, and I can help with getting you set up by having someone from our User Support team reach out via email. 

Hope this helps. 🎧

[Majorbuzz]

Thanks so much Alyssa. I'm just a bit confused. Can a 'computer' subscriber of your PLUS plan still receive the bitrate of 64 Kbps AAC+ if they so desire? I don't wish to use the higher 192.

It's too bad you don't offer 128. From what I read, that seems to be the so called "Standard".

Wishing you a great day!

[AlyssaPandora · Accepted solution]

@Majorbuzz When you upgrade to Plus, you should see more options under your Content Settings when visiting your Settings tab. From here, you can manage the audio quality.

 

++

Also - please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

This also means that if you subscribe on your computer, you can listen from a mobile or in-home device as long as you're signed into your account

Hope this info is helpful. 🎧

[Majorbuzz]

Thanks Alyssa. I see on your 'print' screen above that you can toggle on and off for Audio Quality. I understand that with Pandora "Plus" the highest bitrate is is 192 Kbps. If you toggle it off, what bitrate does it set to?

I am perfectly content with the bitrate my windows 10 PC can receive with the free version, which I read online is 64 Kbps (AAC). You said above it should be 128. I'm concerned about my data usage. That's why I'm asking these two questions. 🙂

[AlyssaPandora]

@Majorbuzz If you toggle that Audio Quality setting to off, Pandora is 64kbps AAC+ on your computer.

Regarding the 128kbps - this was in reference to in-home devices such as receivers, TVs, etc. 

I hope this helps! 🎧

[Majorbuzz]

It sure does. That's just what I was hoping for. Thanks Alyssa. Have a great day!

[Sunnydo1003]

What is the current bitrate for streaming? Will you be upgrading to Hi Res file soon

[AlyssaPandora]

Hi there, @Sunnydo1003. 👋

Thanks for posting about this on the Pandora Community! 

To keep everything in the community tidy, I moved your post over to this existing thread: Desktop: Higher Audio Quality / Bitrates

Please check out the accept solution for this thread here, as well as my post about audio quality here.

Additional information about audio quality can be found in this article on our help site.

In the meantime, if you'd like to see higher audio quality on Pandora, please upvote this existing feature request: Higher Audio Quality

• To upvote an existing suggestion, click on the 💙icon next to the title of the request.
• For more information about how feature requests work on the Pandora Community, feel free to check out this helpful infographic: "How do requests become features?"

I hope this information is helpful. 🎧