Desktop: Music Stops / Buffering Issues

[pamelarae05]

My boyfriend cancelled his subscription for this exact reason.  I experience as well on a desktop computer and my android phone as well.  None of the troubleshooting steps makes any difference. It just started happening a couple of months ago and is something Pandora should look into on their side and get corrected.

[AlyssaPandora]

Hey there, @ClockwrkOrangeS. 👋

Thanks for getting back to us with those details. 

Since you're using Chrome, I would recommend running through these steps to see if it helps resolve the issue you're experiencing. 

If you're still having trouble, please try using a different browser to help us determine whether this is browser-related. You can also try troubleshooting your network here.

Let us know how it goes. 🎧

[amyj67074]

I have tried all the fixes I know how to do. This is now so frustrating, I am cancelling. I shouldn't have to work so hard to listen to just 2 songs and then the buffering starts up.

[AlyssaPandora]

Hi, @amyj67074. 👋

Sorry to hear that you're having trouble. Could you share a few more details about how you're listening? 

• Which web browser are you using?
• Have you encountered any error messages other than "buffering"? 

I would recommend through the troubleshooting steps based on how you listen. I've included links below: 

• Edge Troubleshooting
• Chrome Troubleshooting
• Safari Troubleshooting
• Firefox Troubleshooting

Let me know. 🎧

[hileanamacias]

right I thought I was the only one 

[AlyssaPandora]

Sorry to hear that, @hileanamacias. 

I would recommend checking out my post here to see if those steps help. 

Let us know how it goes. 🎧

[csfree12]

I'm about to cancel for the same reason. Why do we pay money for a service when they can't make it work after years of having this issue? A problem like this shouldn't take this long to fix.

[lester8r]

Hello. Pandora is playing relatively uninterrupted on my iPhone, considering that there are occasional "shadows". I attribute those to my cellular connection. As for the iMac, I disconnected some speaker devices (Airport Xpress), and the signal now appears to be solid. Thanks!

[MariaPandora]

Hi @lester8r , thanks for letting us know.

We're glad to hear everything seems to be working better now.

Please let me know if you need help with anything else!

[Tree_Boy]

I've been experiencing buffering issues on my computer for a few months now. It started at random and I had to click off the site and back onto it. It would play like half the song and cut out. It only doesn't work on my computer since I don't experience these issues on my phone.

[LeonPandora]

@Tree_Boy Welcome to Community!

Could you tell me a bit more about what you're experiencing?

• Which web browser are you using?
• Have you encountered any error messages other than "buffering"? 

If you haven't already, could you try the troubleshooting steps below? 

• Edge Troubleshooting
• Chrome Troubleshooting
• Safari Troubleshooting
• Firefox Troubleshooting

Let me know. 🎶

[Tree_Boy]

It if I don't refresh pandora it will stop mid song and talking about "we are experiencing issues" and I'm using a Chromebook browser

[Tree_Boy]

Also sometimes it straight up won't play the song

[LeonPandora]

@Tree_Boy It sounds like the issue may be related to the network you're using to connect to Pandora.

Please try connecting your device directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes.

[ChiTownCA]

I love how all solutions are always "Reboot" 

Why ... because even the idiots working at MS don't have a clue. If you search the Web with a Windows problem ....99% of time your told to Reboot .... INSTEAD of MS fixing their **ahem** software !

[ChiTownCA]

Everything works fine on my PC (7950X3D & 4090) and I can stream YT at 4K flawlessly.

Have uninstalled & reinstalled Pandora and can not get it to play more than 5-6 secs before it goes silent.

Yes, can close the App, open again, and then get another 5-6 secs, but that's it.

Used to email Tim back in the day when he was starting Pandora 👍 

[MariaPandora]

Hi @ChiTownCA , welcome to the community!

From what you mention, it seems like you are streaming from the Pandora desktop app. 

Can you tell me which OS are you using? Is it a Windows computer or do you use another OS?

Let me know!