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Desktop: "Something has gone wrong" Error with Premium Access

Branden
Underground

I can listen to radio. but in order to listen to collected songs/albums you have to watch an ad. I can watch the ad that appears no problem. The issue comes after the ad is over. I get an error message "OOPS. Something has gone wrong. Please try again later.".

This issue is about 2 weeks old now.

Labels (5)
1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @blackcat. 👋

I've taken a look and I do see that you have reached your limit of Premium Access sessions. 

If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website.

In the meantime, I've noted your feedback about the error message you're noticing, it should let you know that you've hit your limit for these free sessions. In the meantime, I've shared it with our engineering team on your behalf. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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37 Replies

MOHLovesAlaska
Diamond Certified

@Branden what device are you having problems listening to Pandora on? One solution you can try is delete the app and then do a re-install. That has worked for me in the past. You can also try and shutdown unnecessary background apps as well. Wish you the best. 

Take care and stay safe. 

MOHLovesAlaska

Branden
Underground

My PC is what I'm using. There is no app to delete as I go to the site.

0 Kudos

AdamPandora
Moderator
Moderator

@Branden I moved your post over to this existing thread: Desktop: "Something has gone wrong" Error with Premium Access

Let's try running through some troubleshooting steps to see if this helps with the error message.

Web Browser Troubleshooting:

If you're using a web browser, you could also try out the basic troubleshooting for your specific browser. I've included links to the steps below: 

If you continue to experience issues after completing the appropriate troubleshooting steps linked above, please let me know what web browser you are using when that error message appears.

Adam | Community Moderator

Let's share music in the Music + Podcasts

Branden
Underground

I have my music back 😄

Thank you.

AlyssaPandora
Moderator
Moderator

Glad to hear it, @Branden. Thank you for confirming! 

Let us know if you need anything else. In the meantime, happy listening. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

DillanMartin
Underground

It's Happening again! sorry to bother you guys : (

AlyssaPandora
Moderator
Moderator

Hi, @DillanMartin. 👋

Thanks for reporting.

I've checked and it looks like you've hit the limit for your Premium Access sessions. Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

In the meantime, I've notified our team about the error message you're seeing. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

John17
Local Performer

I'm having the same problem, I did the Google Chrome Troubleshooting, turned off my add blocker, but it still is telling me "oops! Something went wrong."

When this happens it happens when I'm on my MacBook.

0 Kudos

Kat22
Local Performer

same thing is happening to meScreenshot 2022-08-23 8.23.48 PM.png

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @Kat22. 👋

Sorry to hear that you're receiving that error message.

I've taken a look at your Pandora account and it looks like you've hit the limit for your Premium Access sessions. Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

In the meantime, I've notified our team about the error message you're seeing as you should be seeing that you've hit your limit. 

Thanks so much for reporting this. 🎧

 
Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Alisandra
Local Performer

Alisandra_0-1661446820572.png

Here is a picture of my screen...

 

hcolvin0107
Local Performer

Hi Alisandra, I'm having the same issue. I click on a song to play, watch the ad, but then I get that notification and can't listen to the song. 

0 Kudos

GeraldPandora
Moderator
Moderator

Hi @Alisandra 👋

Thanks for reporting this issue.

I've moved your post to this existing thread: Desktop: "Something has gone wrong" Error with Premium Access

I've taken a look at your Pandora account and it looks like you've hit the limit for your Premium Access sessions. Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

In the meantime, I've notified our team about the error message you're seeing as you should be seeing that you've hit your limit.

Thanks so much for reporting this. :pandora:

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

GeraldPandora
Moderator
Moderator

Hi @hcolvin0107 😎

Thanks for reporting.

I've checked and it looks like you've hit the limit for your Premium Access sessions. Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

I've notified our team about the error message you're seeing. 🎧

 

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

tarissahughes4
Local Performer

I have the same problem Oops something has gone wrong. Can this be fixed?!

0 Kudos

AdamPandora
Moderator
Moderator

@tarissahughes4 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

ernestsocher
Local Performer
What is this ?
0 Kudos

AdamPandora
Moderator
Moderator

@ernestsocher I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Adam | Community Moderator

Let's share music in the Music + Podcasts

DebbieM
Local Performer

Every time I want to play an album in my Collection, I get a message that says "Oops Something Went Wrong.  Try again later."   I have done everything from re-opening my browser, clearing my cache, cookies, history, but nothing is working.  Please help.

0 Kudos