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Error: 'Trouble Connecting to Pandora' on Desktop App

Genox
Local Performer

My desktop app has stopped connecting.  All I get is the following window.  I have uninstalled/reinstalled/rebooted.  Nothing seems to work. It's very frustrating.  How do we fix this?  I can play via web version just fine.

And please, before someone comes back with the generic 'Reset your app data', that solution WON'T work  because I can't *open* the app to be able to reset the data!

Genox_0-1601394191171.png

 

mod edit: changed title for clarity

Labels (1)
25 Replies

ryanbuening
Underground

Hi @AdamPandora -

I did those steps and I am still experiencing the issue. I have attached an image of the error I am seeing:

Error

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AdamPandora
Community Manager
Community Manager

@ryanbuening Sorry to hear that uninstalling and reinstalling the app did not resolve the issue.

I'd like to report this issue to our engineers for further investigation. Could you help by providing a little more info?

  1. Make and model of your device:
  2. Mode: Desktop or Tablet?
  3. Network (Wi-Fi or 3G/4G/LTE):
  4. Pandora version (under Pandora Settings on the bottom left):
  5. Windows version & build:
  6. Are there any error messages? If so, what do they say?
  7. Are you able to stream Pandora normally through a web browser like Chrome or Firefox?


Also, are you running a Preview Build of Windows? If so, are you in the fast ring or slow ring?

Thanks for your help with this.


Adam | Community Moderator
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ryanbuening
Underground

@AdamPandora answers below:

 

Make and model of your device:
- Dell Latitude 5530

Mode: Desktop or Tablet?
- Laptop

Network (Wi-Fi or 3G/4G/LTE):
- Issue occurs on both Wi-Fi and Ethernet.

Pandora version (under Pandora Settings on the bottom left):
- 15.0.3.0 (from Microsoft Store)

Windows version & build:
- Windows 11 Pro - Version 10.0.22621 Build 22621

Are there any error messages? If so, what do they say?
- Just the image I attached in my previous message. The application tries to load "Connecting to Pandora...", then displays the message: "Trouble Connecting to Pandora" "Check that your internet connection is working, and we'll keep trying."

Are you able to stream Pandora normally through a web browser like Chrome or Firefox?
- Yes.

Are you running a Preview Build of Windows
- No.

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TannerPandora
Moderator
Moderator

Hi @ryanbuening! Thanks for the info. I was looking through our trace log, unfortunately, I didn't see anything of note that would help in my investigation. I've passed this along to our engineering team for a closer look at what may be happening.

Thanks for your patience in the meantime.


Tanner | Community Moderator

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@PandoraSupport

ryanbuening
Underground

@TannerPandora - any updates on this?

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lonewolfcavalry
Local Performer

try running it as admin, once i did that it opened fine

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