SSO issue accessing Community after password change

[frag_68]

I've tested this in both Chrome and Edge and using InPrivate as well.  I changed my password recently and now, if I click my profile circle in the top right and choose "Community" whilst on the www subdomain (rather than help. or community.) I get the error:  {"message":"auth token has been invalidated","errorCode":1001,"errorString":"INVALID_REQUEST"}

[AlyssaPandora]

Hi there, @frag_68. 👋

Thanks for letting us know about this, and sorry about that error message.

I'll follow up with you via email to gather more details about your experience to report to our support team. Please keep an eye out for my message soon! 📬

[BrianKDav]

I'm having this same problem, though I haven't changed my password since September 2023.  That said, I rarely access Pandora vie my PC browser.

--Brian

[AdamPandora]

@BrianKDav I was unable to reproduce this issue on your account.

Try clearing your browser's cache and history, then restart the browser you are using when that error message appears.

If that errror message continues to appear, can you please send me a screenshot of it?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.