Sound Loss on Multiple Browsers

[johnbit]

I have the same issue on Chrome/Edge/Firefox.  It plays 1+ songs fine, then the next song appears to be playing but I can't hear it.  I have to refresh the browser to get audio back.  This began happening only this week from what I can tell.

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @johnbit. 👋

Sorry to hear that you're experiencing sound loss when listening from various browsers. Since this issue is happening on multiple browsers, it sounds like the issue may be related to the network you're using to connect to Pandora. I've enabled a trace on your Pandora account in case we need to share this information with our engineering team.

For standard web browser troubleshooting, you may find these steps helpful:

• Chrome Troubleshooting
• Microsoft Edge Troubleshooting
• Firefox Troubleshooting

++

Let's try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Feel free to let us know how it goes. 🎧

[dmikekowalski]

I have a free subscription to Pandora and play it on Firefox on a Windows platform.  Pandora has stopped playing music and I cannot understand why.  The volume is high enough and all the indications are that it should be playing but it is not.  There is no music coming out of the speakers.

DMK

[TannerPandora]

Hi @dmikekowalski! Thanks for posting to community. Sorry to hear this is happening for Firefox. 

I moved your message over to an existing thread that I believe is similar to your experience: Sound Loss on Multiple Browsers

Can you let me know if this is only happening with Firefox or with other browsers like Chrome? Can you also clarify if the counter appears to move forward but there is no sound or if it doesn't appear to play at all?

In the meantime, I've enabled a trace on your account. I would recommend trying the troubleshooting steps that @AlyssaPandora has posted here. 

Let us know how it goes!