Web: Won't stay signed in

[Terry1746]

Far too many times when  I log in I have to repeat all info . WHY? Frustrating

[AdamPandora]

@Terry1746 Could you tell me a bit more about what is happening?

Is the issue that your log-in credentials aren't saving on your device, and you are forced to enter your username and password whenever you want to listen to Pandora?

If so, is this happening on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?

Thanks for working with me on this.

[Terry1746]

My log-in credentials are not saving. It is happening on a Windows computer
and I am using the website through the Google browser.

[AdamPandora · Accepted solution]

ou should remain signed in to Pandora on your computer as long as you aren't manually signing out.

Thanks for following up, @Terry1746.

I moved your post over to the Desktop space since this issue sound specific to your computer.

If you're having to sign in each time you open Pandora, here are a few things to check:

• In your browser, make sure you don't have a setting selected that deletes your cookies or browsing history upon exit.
• Are you using the add-on/extensions Better Privacy or Flashblock? If so, make sure to allow Pandora within them, so you won't be signed out automatically.
• Are you using CCleaner or ATF to remove temporary files from your machine?
• Are you running security software such as Norton Internet Security? Some of those suites do "cookie cleaning," which might cause this.

Let me know what you find.

[wb6qdi]

How can I get Pandora to remember my email address and password so it starts playing when I load Pandora on my Windows 11 desktop?

[AlyssaPandora]

Hey there, @wb6qdi. 👋

I moved your post over this existing thread to keep everything organized: Web: Won't stay signed in

Based on the accepted solution, here are a few things to check:

• In your browser, make sure you don't have a setting selected that deletes your cookies or browsing history upon exit.
• Are you using the add-on/extensions Better Privacy or Flashblock? If so, make sure to allow Pandora within them, so you won't be signed out automatically.
• Are you using CCleaner or ATF to remove temporary files from your machine?
• Are you running security software such as Norton Internet Security? Some of those suites do "cookie cleaning," which might cause this.

Let me know. 🎧