Hearing out of place tracks on station

[Martha-bun]

I don't know if there's a newer version of this topic... The songs bleeding over to other stations is happening to me. Like another user, I'm thinking about canceling my subscription. Frank Sinatra & Benny Goodman show up on my Three Dog Night. Lots of bleeding between all of mine. I'm afraid to hit thumbs down in case it removes the song from the correct station.

Another problem is, I'm getting head-banging heavy metal, which I keep deleting, but it keeps showing up. Not good when you're playing the station for a bunch of people! It's offensive. 

Moderator Edit: Edited title for clarity

[MariaPandora]

Hi @RossComer, glad to see you around!

I checked your account and it seems like you had activated a curated mode activated at the time those unexpected songs were playing.

It's not possible to remove curated modes but if you prefer your original station experience, just make sure the mode is set to "My Station".

Hope this helps clarify, and please let me know if you have any further questions!

[RossComer]

Thank you for the quick reply!  I'm assuming "Curated Mode" mean the selections under "Tune Your Station" and I just need to set it back to My Station.  That does seem to be working now.  Thanks again!

[MariaPandora]

Hi @RossComer , that's correct, the selections under Tune Your Station are the Pandora Modes, which you can use to personalize your listening experience on a particular station. Not all of the Pandora Modes are Curated Modes though.

With Pandora Modes, you can take your stations in a variety of directions.
 

• My Station: The station you already know and love
• Crowd Faves: Plays whichever relevant songs are the most popular
• Discovery: Surfaces artists who don’t usually play on this station
• Deep Cuts: Delve deeper into the discographies of the artists on your station
• Newly Released: The newest releases from the artists featured on your station

There are also some special Modes which are the Curated Modes. These allow bands and Artists to share some of their favorite songs, stories and experiences with their fans. 

Please feel free to explore any of these modes to see if there's anything you like, you can always return to your normal station by setting the mode back to My Station.

[SaltyPelt]

I have been using Pandora (paid) for way over a decade and none of these solutions has stopped the bleeding of stations. I finally canceled and moved on to Spotify. Sad time for me as the changes Pandora has made over the last year has completely ruined the experience. Y’all should have left a good thing alone. 

[AdamPandora]

@SaltyPelt I definitely understand your frustration.

If you believe your station is playing tracks that are out of place, we'd be happy to help look into it further.

The next time that happens, please give the track a thumbs down and write us back with the following:

• The name of the station you were listening to:
  
• The date/time the out of place track(s) played
  
• The name(s) of the out of place artist(s) on the station.
  
• The title(s) of the out of place track(s) that played.
  
• Were you able to give the out of place track(s) a Thumbs down?
  
• Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?

Also if possible, please grab a screenshot of the out of place track that plays, and send that in a reply to this message.

Thanks for the help!

[TsionBenJudah]

I was listening to Pandora with my kids on their children's channel. Guidelines are Disney, Muppets, VeggieTales, and Sunday School songs. 

I also have a musical theater station I listen to. One album is Avenue Q. 

While listening with my kids ON THE KIDS STATION the song "You can be as loud as the Hell you want when you're making' love" came on. Luckily I was near my phone and quickly thumbed down it. 

I am not happy. This has happened several times with various songs. 

[AdamPandora]

@TsionBenJudah What is the name of the station you were listening to when this happened?

Additionally, do you remember what day and around what time that song played?

Let me know.

[tom406]

In what world is John Lee Hooker considered "hard rock"?

[AdamPandora]

@tom406 Since it sounds like you are having issues with out of place music playing on one of your stations, I moved your post over to this existing thread: Hearing out of place tracks on station

The next time this happens, please give the track a thumbs down and write us back with the following:

• The name of the station you were listening to:
  
• The date/time the out of place track(s) played
  
• The name(s) of the out of place artist(s) on the station.
  
• The title(s) of the out of place track(s) that played.
  
• Were you able to give the out of place track(s) a Thumbs down?
  
• Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?

Also if possible, please grab a screenshot of the out of place track that plays, and send that in a reply to this message.

Thanks for the help!

[SaltyPelt]

Here we go again……… Really? Morgan Wallen on 90s rock station from Possum Kingdom. I like Morgan Wallen but don’t want it playing on Possom Kingdom Radio. I tried to give Pandora another shot. This is absolutely ridiculous. Go back to pre 2018 when all we had were stations and do what you used to be best at Pandora. This **ahem** bad. I don’t need all these stupid features. Stations only that play that one genre. 

[greenfilament]

I have a techno/edm station "Dance Techno" that recently started playing heavy metal and classic rock. No matter how much I thumbs down the wrong genre songs, it keeps playing more. How do I get it to stop?

[TannerPandora]

Hi @greenfilament 

Welcome to community!

I checked out your 'Dance Techno' radio station. There is an added song called 'Pretty Rave Girl (Remix)' in your seed list that's causing the out of place tracks. This song is actually by a group called Nitro, which seems to be a heavy metal band.

Removing this seed will help improve your station experience. If you need help with removing the seed, let me know.

[johnburgs]

I detest Barbershop Quartet Music. I have been down thumbing it for DECADES, but I still frequently (sometimes several a day) suffer it on my Mark Knopfler/Emmylou Harris Channel.  Thumbs down does nothing. Pandora's "algorithm" is fictitious.  Seriously, Barbershop Quartet music should only be broadcast by specific demand, in writing.

FYI, Back was Pandora was new, I once had a paid Pandora subscription.  The Barbershop Quartet issue presented itself on day one.  Halfway through my subscription I called Pandora customer service, back when you could do that, and got a disinterested young man who said to thumbs down a few Barbershop tracks and it'll stop. A couple of weeks later I called again and got the same young man.  I informed him that the Barbershop noise was still playing, sometimes a couple an hour.  He said that was impossible, because of Pandora's magical "algorithm".  We went around about how the "algorithm" didn't work. According to him it was flawless. I politely explained that I wasn't going to pay to hear Barbershop music, and if it wasn't a fixable problem, I wasn't going to renew my subscription, it was that simple. He accused me of "making threats" and refused to let me speak to a supervisor.  Not only that, but the Barbershop "somehow" became more frequent. I didn't renew.  Despite giving the thumbs down to every Barbershop Quartet song ever recorded , I still get them.  I got another yesterday,  but Barbershop has been steadily replaced by Gangster Rap in several languages.   There SHOULD be a way to flat out delete or ban an entire unwanted genre of noise from a Pandora users feed.  Pandora shouldn't be a forced music appreciation experience.  People want to hear what they want to hear and the thumbs down feature is useless.

If Pandora ever wants to gain more paid subscribers, they need to FIX this.  Pandora is chasing away paid customers by force feeding unwanted obnoxious noise at customers who don't want it.

[AdamPandora]

@johnburgs I moved your post over to this existing thread: Hearing out of place tracks on station

If you believe your station is playing tracks that are out of place, we'd be happy to help look into it further.

The next time that happens, please give the track a thumbs down and write us back with the following:

• The name of the station you were listening to: Mark Knopfler/Emmylou Harris Channel
  
• The date/time the out of place track(s) played
  
• The name(s) of the out of place artist(s) on the station.
  
• The title(s) of the out of place track(s) that played.
  
• Were you able to give the out of place track(s) a Thumbs down?
  
• Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?

Also if possible, please grab a screenshot of the out of place track that plays, and send that in a reply to this message.

Thanks for the help!

[378018]

I am having issues with thumbs up/down and music selection on my station A Day In The Life. It is streaming songs that are thumbed up on easy listening/jazz stations. Also, the thumbs up/down count is static at 168 thumbs up and 17 thumbs down. 

[AdamPandora]

@378018 I moved your post over to this existing thread: Hearing out of place tracks on station

The next time an out of place track plays on your station, please give it a thumbs down and write us back with the following:

• The name of the station you were listening to: A Day In The Life (2017 Remix) Radio
• The date/time the out of place track(s) played
  
• The name(s) of the out of place artist(s) on the station.
  
• The title(s) of the out of place track(s) that played.
  
• Were you able to give the out of place track(s) a Thumbs down?
  
• Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?

Also if possible, please grab a screenshot of the out of place track that plays, and send that in a reply to this message.

---

Thumb count not updating on station:

What is the name of the station where your Thumb count isn't updating? Is this also happening on your A Day In The Life station?

Can you please send me a screenshot of what you're seeing?

Thanks for the help!

[PCMike]

Im having same issues! I love listening to music and enjoy a wide variety of music, but Country music is not high on my list. I have always been able to pick a station and only have similar music playing. Now Country music is infecting some of my stations. Like 4-5 Country songs in a row! Its like the more i thumb down, the more it plays. I used to get compliments on my music selection and people would ask what im listening to, now i don't even like it. I guess i am going to have to try Spotify! 

[AlyssaPandora]

Hey there, @PCMike. 👋

Thanks for letting us know about this. Sounds like you're having trouble with the wrong genre playing on certain stations. I moved your post over to this existing thread: Hearing out of place tracks on station

Could you share more details about your experience?

• Which station(s) have you noticed this issue with?
• Are you in Shuffle mode when this happens?

We appreciate your help with this. 🎧

[johnburgs]

That's WAY too much work to be a Pandora customer.   I've got a better idea.  Next to your "Seeds" install a "Weed Killer" function.    This way one can delete for eternity an entire genre of music (Barbershop Quartet, Rap, whatever; and even specific "artists".) and be done with them forever.  There's NO way that obscene, loud screaming rap music in different languages should EVER bleed over onto any other station.  The "genome" is on crack.  

One would also think that once a customer had down thumbed a specific type of music, like Barbershop Quartet, over 1000 times, the "genome" would get the hint.  I've been doing this as long as I've had a Pandora account.  If I had to guess, I suspect that some former disgruntled employee fudged your algorithm before they quit.  It's that bad.

[Martha-bun]

I already sent that info twice. I did a screenshot for each song, & sent the screenshots along with the other info requested. No one ever responded.

As I said above, I was afraid to hit thumbs down in case my songs were deleted everywhere, or on the correct station where I wanted them.

I was listening in Artist Only mode.

And I continue to get "Ill Repute" songs, obnoxious & offensive, even though I have rejected their songs over & over & over & over & over & over & over & over again.

I just scrolled through my whole list of thumbs-up songs for 3 Dog NIght station, & didn't see Cherokee Nation by Ill Repute. [on my PC]

It would be helpful if we could search thumbs-up & -down by song & artist.

Also helpful would be a list of recently-played songs, so I can go back & accept or reject a song when I couldn't get to the player in time, or want to see who the artist was, etc.

FYI, I don't see a thumb icon on my Galaxy Tab. But I do have the pencil icon.

I see the Cherokee Nation on my tablet, but there's no x by it. Not when I click on the song, either. Long press lets me add the song, make a new station, etc but not delete.

Ill Repute song on my tablet. No way to delete.

 

 

Moderator Edit: Merged comments