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Audio Codec Error Message on Sony Blue Ray

jrichardspe
Local Performer

"Error: The device does not support the current audio codec." How do I fix this? Using Sony Blu Ray player.

 

mod edit: changing title for clarity

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5 Replies

TannerPandora
Moderator
Moderator

Hi @jrichardspe! Thanks for posting!

The audio codec error message can be related to poor network speeds. If you're still receiving this error, let's cycle through your network connection. 

Try these steps: 

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

Let me know how it goes. 

Tanner | Community Moderator

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jrichardspe
Local Performer

I did that about ten times before posting the question.  Thanks anyway.

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TannerPandora
Moderator
Moderator

Thanks for the follow up @jrichardspe. Sorry about that. 

Is your Sony connected through Wi-Fi or Ethernet? 

Tanner | Community Moderator

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scott_123
Local Performer

I'm having the same issues I'm connected via ethernet

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TannerPandora
Moderator
Moderator

Hi @scott_123! Thanks for posting your experience to community!

Looks like you may have emailed our User Support team as well. To avoid any redundant support steps, please be on the look out for their reply, they will contact you as soon as they can. 

Thanks for your patience in the meantime. 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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