Audio Codec Error Message on Sony Blue Ray

[jrichardspe]

"Error: The device does not support the current audio codec." How do I fix this? Using Sony Blu Ray player.

mod edit: changing title for clarity

[TannerPandora]

Hi @jrichardspe! Thanks for posting!

The audio codec error message can be related to poor network speeds. If you're still receiving this error, let's cycle through your network connection. 

Try these steps: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

Let me know how it goes. 

[jrichardspe]

I did that about ten times before posting the question.  Thanks anyway.

[TannerPandora]

Thanks for the follow up @jrichardspe. Sorry about that. 

Is your Sony connected through Wi-Fi or Ethernet? 

[scott_123]

I'm having the same issues I'm connected via ethernet

[TannerPandora]

Hi @scott_123! Thanks for posting your experience to community!

Looks like you may have emailed our User Support team as well. To avoid any redundant support steps, please be on the look out for their reply, they will contact you as soon as they can. 

Thanks for your patience in the meantime. 

[jtaylo69_9]

I'm getting the same thing. Doesn't matter if I use wifi or Ethernet. Was working fine this morning then it just stopped.

[TannerPandora]

Hi @jtaylo69_9! Thanks for posting, sorry to hear this.

Let's try rebooting your connection:

1. Shut down your Sony completely;
2. Unplug your modem and router, wait five full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

[michael-dana-pt]

I'm connected via WiFi... I've seen this error a couple of times, but mostly the Pandor App simply hangs. Would love to be able to restart the app without having to restart device. I can go to home, to Netflix, and back to Pandora and it's still hung. I do wonder if the root cause still isn't missing a missing codec?

[AdamPandora]

@michael-dana-pt 

I've enabled a trace on your account to help us better understand what's happening.

Let's try rebooting your connection:

1. Shut down your Sony completely;
2. Unplug your modem and router, wait five full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

Let me know how it goes.

[michael-dana-pt]

Okay, reset the network...

Playing for a bit on the Sony App, and it just hung after completing "I
Want to Break Free" by Queen at about 12:08p PST ish...

[TannerPandora]

Hi @michael-dana-pt! Sorry for the continued trouble. I'm happy to report your experience to our engineering team for further investigation. 

• Could you tell me the year and model number of your Sony Blu-ray Player?
• Is your Blu-ray player connected by WiFi or Ethernet?
• Does this happen when listening to a specific station(s), or when shuffling?

Thanks for the help!

[michael-dana-pt]

Sony Model: BDP-BX350

I don't see a date... by the Serial No is 1216651 5A if that helps.

The unit is connected via WiFi

[TannerPandora]

Thanks for the info, @michael-dana-pt!

[michael-dana-pt]

It looks like there's been some changes of late in this regard... There's a new "Loading..." dialog displayed between songs which take a while. The longest pauses are when the message dialog "Error: The device does not support the current audio codec" is displayed. Interestingly another song loads, and the message continues to display on top.