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Kindle - Playback stops

jlynk
Local Performer

Every single time I open the Pandora app on my Amazon Kindle HD 8.9 on a daily basis, it will randomly quit multiple times and I have to click on the Pandora window to have it start playing again. The wi-fi signal is at full strength. I've rebooted the device. I've uninstalled Pandora and installed it again. I have Pandora Plus. It's rather irritating to continually go to the Pandora window to have it start playing music again - over and over. Any idea why this is happening and how to fix it?

Fire HD 8.9 (4th gen), Fire OS 5.6.8.0, Pandora version 1812.2

Moderator Edit: Changing title for clarity

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7 Replies

TannerPandora
Moderator
Moderator

Hi @jlynk The current version of Pandora requires Fire OS 6 or higher. 

If your device is running an older version you will need to update your device's operating system. For some Kindle devices, you can update by going to Settings > General > About device > Software updates > Check for update

If you are using a device that is not able to upgrade to Fire OS 6 or higher, unfortunately, you won't be able to listen to Pandora on that device.


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
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> > Follow us on Twitter @PandoraSupport
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jlynk
Local Performer

I checked and I'm running the most up-to-date software (OS 5.6.8.0) on this particular Kindle device. I'm still able to listen to Pandora on the device every day, including today, and have been since I got it.  This stopping playback has been happening for a couple of years now, most likely before Fire 6.0. I don't think it has to do with the operating system. No other app on my Kindle sporadically stops for no reason.

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TannerPandora
Moderator
Moderator

Hi @jlynk

To clarify, Pandora supports Kindle devices on Fire OS 6.0 or later. I see that you are on OS 5.6.8.0. Sometimes, folks will be able to use Pandora using an unsupported device, but that functionality may break unintentionally due to updates to the app or OS meant to address other issues.

While we we cannot provide any specific troubleshooting steps for your device. We can offer some standard steps:

Try restarting your Fire tablet. To do that:

  1. Press and hold the power button for two to three seconds until you see the message "Do you want to shut down your Fire?" Tap OK.
  2. After the device has completely turned off, press the power button for two to three seconds to turn your Fire tablet back on.
  3. Try the Pandora app again.

If you continue to have trouble:

  1. Swipe down from the top of the screen and tap Settings and then Apps & Games.
  2. Select Manage All Applications and then All.
  3. Clear your data for the Pandora application.
  4. Then launch the Pandora app again.

Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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cpetrone
Local Performer

Hi,

The same thing is happening on my Fire tablet. Try using your web browser (Silk on the Fire tablets) to access Pandora.com and login through the actual website without using the app. This has been working for me so far with no random pauses of the music. Apparently there is an issue with the app that no one at Pandora is concerned too much about. It has been happening for a long time with no fix.

 

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AdamPandora
Moderator
Moderator

@cpetrone You should be able to stream Pandora on your Fire tablet directly through the app.

I'm happy to help you troubleshoot since it sounds like you are experiencing issues doing so.

First, I'd recommend that you restart your Fire tablet. To do that:

  1. Press and hold the power button for two to three seconds until you see the message "Do you want to shut down your Fire?" Tap OK.
  2. After the device has completely turned off, press the power button for two to three seconds to turn your Fire tablet back on.
  3. Try the Pandora app again.

If you continue to have trouble:

  1. Swipe down from the top of the screen and tap Settings and then Apps & Games.
  2. Select Manage All Applications and then All.
  3. Clear your data for the Pandora application.
  4. Then launch the Pandora app again.

Hope this helps! Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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bswanson
Local Performer

Going to the website doesn't work tells you to use app mine buffers a lot too and I have all the latest firmware installed

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AdamPandora
Moderator
Moderator

@bswanson You can only stream Pandora through the app installed on your Kindle device.

Since it sounds like you are running into issues doing so, I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more.

First, I'd recommend that you restart your Fire tablet. To do that:

  1. Press and hold the power button for two to three seconds until you see the message "Do you want to shut down your Fire?" Tap OK.
  2. After the device has completely turned off, press the power button for two to three seconds to turn your Fire tablet back on.
  3. Try the Pandora app again.

If you continue to have trouble:

  1. Swipe down from the top of the screen and tap Settings and then Apps & Games.
  2. Select Manage All Applications and then All.
  3. Clear your data for the Pandora application.
  4. Then launch the Pandora app again.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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