Resolved 6/2/24: DirecTV: Playback skips to next track after approximately 1-2 minutes

[alexander7]

For three weeks now Pandora stops mid way in every song and switches to the next song. Its been three weeks now. No help from Pandora. They blame the TV manufacturing or the cable company.

Moderator Edit: Changing title for clarity

[jp49erfan]

I agree.  I'm ready to dump them myself.

[TWalk18]

THANK YOU for the continous Updates - I sincerely appreciate your time and assistance with this matter!

[TannerPandora]

You're very welcome, @TWalk18! Thank you for your thoughtful message. 🎧

[habu]

The songs continue to stop as they have in the past and has not been fixed as of today.

[GregM1]

I found the same thing on my primary tv.
Sent from my iPhone

[TannerPandora]

Hi @habu and @GregM1 

Thanks for the update. Could you clarify if this after you received the update from DirecTV? Thanks you!

[Jom1jom1]

My Directv software updated and now Pandora will not play at all. Looks
like Directv is out to destroy Pandora. At least they have made the app
unusable and worthless.



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[rjbeam08]

I never received an update from DirecTV but I did receive one from Pandora. I used the app this morning and it was fine
Sent from my iPhone

[edwardlaw55]

Has anyone switched to DISH and had better results?

[TannerPandora]

Hi @Jom1jom1 

Sorry to hear this. Can you confirm the version you received from DirecTV. Does Pandora no longer load or loads but doesn't play?

Hi@rjbeam08 

I know the release from DirecTV is staggered. While I don't have an exact timeline, it may not have reached you yet. For more info on their latest release, I recommend reaching out to DirecTV support.

[edwardlaw55]

Nothing at all from DirecTV!!!

[edwardlaw55]

Yes, Pandora is fine on other devices and probably on other satellite or cable TV providers. The problem seems to be solely with DirecTV.

[habu]

How do I know if they made an update? I have not seen or got an update from DTV as far I am seeing on my TV. Normally they do their updates at night but will llet you know there is an update.
If you know something that I don't please let me know.
Thank you,
Larry Beckner

[rjbeam08]

Go to the settings menu, click on device management, then click on info and test. Under software you’ll see the load and date loaded. Mine is 0x1be9 and that fixed the issue
Sent from my iPhone

[habu]

I just looked at my Software update and it was done as follows:
0x1bdd, Friday 3/7, 4:15a
It does give me an option to retest but I am not sure what that is and if you know anything that might help, it would be greatly appreciated.
Larry

[edwardlaw55]

I have heard nothing from DirecTV other than a call out of the blue to offer great deals on premium channels and I have no knowledge of any updates.

[rjbeam08]

It looks like DirecTV hasn’t loaded the new version of the software. Call them
Sent from my iPhone

[edwardlaw55]

Wow! This actually worked! Thanks so much. No thanks to DirecTV, where tech support is pathetic & customer service is non-existant. After 2 months!!!!!!

[edwardlaw55]

I did the re-test and it worked!  No more skipping in the middle of every song. 

[charlessull]

What is the retest I can’t do it right now anyway because Centurylink has my phone out for so my Internet isn’t working for the last month

Sent from my iPhone