Resolved 6/2/24: DirecTV: Playback skips to next track after approximately 1-2 minutes

[alexander7]

For three weeks now Pandora stops mid way in every song and switches to the next song. Its been three weeks now. No help from Pandora. They blame the TV manufacturing or the cable company.

Moderator Edit: Changing title for clarity

[dccarter2]

For some reason, I can listen to Pandora through Direct TV on a non-Samsung TV without skipping, while the Samsung TV skips. Is it a Samsung thing?

[edwardlaw55]

No-- I have a 3 year old LG-- same problem! DirecTV just **ahem**, with ever increasing prices & poor customer service. AND, they dropped America Online last year. I'm thinking about cancelling. 

[jrtd]

I have Pandora on our Direct TV account.  In the past a complete song would play before moving on to new song.  Now Pandora moves to next song after only playing for 2 or 3 minutes.   Do I have a setting error??

[TannerPandora]

Hi @jrtd 

Welcome to community!

There is currently an investigation with DirecTV around the experienced you noted with tracks skipping to the next track before it's finished. The Pandora teams is working with DirecTV on this. While a timeline has not been established, keep an eye out for future DirecTV updates as this is how the issue will be addressed.

Thanks for your patience in the meantime.

[purplecrocus]

I’m having this same issue.

Receiver: Genie HR44/500

Directv software version: 0x1bdd, Fri 3/7, 4:15a

[Jom1jom1]

This cannot be that complicated.  Yet seems pandora is incompetent at execution of the remedy.  This started with the Directv update well over a month ago. Should have been fixed on day one. 

[edwardlaw55]

The problem seems to be with DirecTV, since Pandora works fine on our phones & laptops.  Ed

[jp49erfan]

Model:  HR44/700

Software:  0x1bdd

Still no resolution over a month later...

[eastwojd]

It is doing the same thing on my amazon TV

[2112GUY]

Hi, any progress from your March 31st update?

All other Pandora devices functioning properly, but Directv continues to skip after about 90 seconds into song.

[Jom1jom1]

None. Seems neither direvtv nor pandora really care. The issue was created with the recent directv update. They know where the culprit lies. They are just too lazy to fix the problem it seems. 

[edwardlaw55]

No-- almost 2 months now, with NO RESPONSE from DirecTV!!!

[pjhideaway]

We are have the exact problem with Pandora app via our Directv!  No problem with Pandora on iphone, Car or other tvs.  Looking forward to a response to this issue.  THANKS!!

[Roger47]

I have two DirecTV receivers:

A Genie HR54R1/500 has the issue of playing 1/3 to 1/2 the song then skipping to the next.

An HR24/200 works fine.

[Stefk]

I called Directv last week to resolve the issue, they said there was no way to resolve this but they would open a ticket with their engineering team. 

I read another customer's complaint with same issue. And a Pandora rep basically said the same thing. 

I'm wondering, given that this issue has been unresolved for weeks on end, how long should I expect this to continue?

It's not a good look for a serious app issue to continue for so long when engineering departments from 2 major companies say they are working on it.

[TannerPandora]

Hi @Stefk 

Welcome to community! Sorry to hear that you've had trouble with Pandora on your DirecTV.

Our engineering teams have been in contact with DirecTV about tracks skipping. Unfortunately, we have not been offered a timeline, however keep an out out for any software updates from DirecTV as this is how this issue will be addressed. 

Thanks for your continued patience.

[K6]

Have problems with songs ending abruptly in middle of a song and another beginning when listening on direct tv (genie). This has been going on for over a month now. Have tried resetting app but no change. I have seen posts with others experiencing the same problem. Still no fixes available?

[MariaPandora]

Hi @K6 , welcome to the community!

I moved your post to this thread: DirecTV: Playback skips to next track after approximately 1-2 minutes

Any updates related to this issue will be posted here on the accepted solution. Please feel free to check the updates there and please stay tuned for future software updates from DirecTV, as that’s how this issue will be addressed.

In the meantime, here’s a list of other supported in-home devices so you can continue enjoying Pandora without interruption.

Thank you for your patience and understanding.

[edwardlaw55]

This nonsense has been going on for 2+ months. How clueless can DirecTV possibly be? So disappointed in them after being a subscriber for 12 years. I'm thinking about flushing DirecTv.   And don't even talk to me about their "customer service"-- idiots who just read from a script in very poor English. How many more months until they fix this problem?

[rjbeam08]

Totally agree. I’ve sent an escalation to their executive team twice with zero response. When I called them with the number in El Segundo CA the number is disconnected. I guess they really don’t want to be bothered. Three years ago I had the same issue with Dish Network. I went through the same drill with them so I switched to DirecTV. Now this!!
I plan to call Dish Network back to see if they ever resolved the problem and maybe switch back.
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