I am having the same issue & there seems to be no resolution? I have done a complete factory reset & everything is up to date. I have an older Samsung TV in which I have the Fire TV app installed, which is a good work around to get Pandora to work on that TV. Unfortunately , there doesn't seem to be a way to install on newer Samsung TV. I am a loyal Samsung customer, laptop, tablets, phones & several TVs. I would love to see this issue resolved.
I have had this happen to me as well. I had LG TVs before but wanted to get AT&T TV so I switched them out to Samsung and have had all kinds of issues with sound on these TVs. When I get no sound on Pandora, I will open up another app like YouTube or Netflix and play something. If audio is working which it typically does then I go back and try Pandora. Sometimes that resolves it. Today it did or so I launched support from settings and went to Device Care, Self Diagnosis and did a sound test. After that started hearing sound in Pandora app on Samsung TV. It definitely is not the Pandora app, it is Samsung TV.
I am having the same problem. I have been getting help from Samsung for going on an hour now. No success. But just in case
Tv model number: UN65TU7000FXza
I am trying to listen on my Samsung 7 series TV and some days it will have sound for 1 or 2 songs, but the sound always goes away, the sound bar graphic on Pandora shows the songs are playing, but no matter what I do, there is no sound
Moderator Edit: Format
I have a new Samsung QLED Q60A television (model QN43Q60AAFXZA). No sound on Pandora app, same as other posts in this thread. I have tried all the usual troubleshooting fixes - latest Samsung firmware, latest Pandora app, rebooted wifi, reinstalled app, and so on. All other apps, including Apple Music, work fine. I am not going to spend hours with Samsung tech support - I consider this a Pandora issue. Pandora should work with Samsung if necessary, not me.
I'll give it a few weeks. If there is no fix, then I will cancel my Pandora accounts (my wife's and mine) and switch to Apple Music or Spotify.
Moderator: any updates on this issue?
I completely understand where you're coming from.
Our engineering team has been working on this with Samsung for some time.
Unfortunately, I am unable to provide any additional information or a timeline as to when you can expect to see this resolved. I have reported your experience on an internal ticket that we have open for this issue.
It's also helpful to know:
Let me know and I can update the ticket with the following information.