I am having the same issue & there seems to be no resolution? I have done a complete factory reset & everything is up to date. I have an older Samsung TV in which I have the Fire TV app installed, which is a good work around to get Pandora to work on that TV. Unfortunately , there doesn't seem to be a way to install on newer Samsung TV. I am a loyal Samsung customer, laptop, tablets, phones & several TVs. I would love to see this issue resolved.
I have had this happen to me as well. I had LG TVs before but wanted to get AT&T TV so I switched them out to Samsung and have had all kinds of issues with sound on these TVs. When I get no sound on Pandora, I will open up another app like YouTube or Netflix and play something. If audio is working which it typically does then I go back and try Pandora. Sometimes that resolves it. Today it did or so I launched support from settings and went to Device Care, Self Diagnosis and did a sound test. After that started hearing sound in Pandora app on Samsung TV. It definitely is not the Pandora app, it is Samsung TV.
Same problem started few months ago with our Samsung UN55TU700FXZA
would definitely work directly with samsung, cant find how to private message you
Here is the link to the Samsung Community where I posted something there.
I am having the same problem. I have been getting help from Samsung for going on an hour now. No success. But just in case
Tv model number: UN65TU7000FXza
I worked with Samsung until they gave up.
Moderator Edit: Removed personal information
Did you contact Pandora. Mine still is not working
I am trying to listen on my Samsung 7 series TV and some days it will have sound for 1 or 2 songs, but the sound always goes away, the sound bar graphic on Pandora shows the songs are playing, but no matter what I do, there is no sound
Moderator Edit: Format
I have a new Samsung QLED Q60A television (model QN43Q60AAFXZA). No sound on Pandora app, same as other posts in this thread. I have tried all the usual troubleshooting fixes - latest Samsung firmware, latest Pandora app, rebooted wifi, reinstalled app, and so on. All other apps, including Apple Music, work fine. I am not going to spend hours with Samsung tech support - I consider this a Pandora issue. Pandora should work with Samsung if necessary, not me.
I'll give it a few weeks. If there is no fix, then I will cancel my Pandora accounts (my wife's and mine) and switch to Apple Music or Spotify.
Moderator: any updates on this issue?
I completely understand where you're coming from.
Our engineering team has been working on this with Samsung for some time.
Unfortunately, I am unable to provide any additional information or a timeline as to when you can expect to see this resolved. I have reported your experience on an internal ticket that we have open for this issue.
It's also helpful to know:
Let me know and I can update the ticket with the following information.