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Samsung TV - No Sound

rayjaq
Local Performer

I have no sound on Pandora

Labels (1)
180 Replies

Marlin9199
Local Performer

I am having the same issue  & there seems to be no resolution?   I have done a complete factory reset & everything is up to date.  I have an older Samsung TV in which I have the Fire TV app installed, which is a good work around to get Pandora to work on that TV.  Unfortunately , there doesn't seem to be a way to install on newer Samsung TV.  I am a loyal Samsung customer, laptop, tablets, phones & several TVs.  I would love to see this issue resolved.

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Luzma
Local Performer

I have had this happen to me as well. I had LG TVs before but wanted to get AT&T TV so I switched them out to Samsung and have had all kinds of issues with sound on these TVs. When I get no sound on Pandora, I will open up another app like YouTube or Netflix and play something. If audio is working which it typically does then I go back and try Pandora. Sometimes that resolves it. Today it did or so I launched support from settings and went to Device Care, Self Diagnosis and did a sound test. After that started hearing sound in Pandora app on Samsung TV. It definitely is not the Pandora app, it is Samsung TV. 

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Nvisiblegrrl
Local Performer
Everyone who is having issues with Samsung TVs needs to go over to the
Samsung community and bring this up there. We keep posting Pandora's
community but the issue is not Pandora, it's Samsung and we need to be
complaining to them.

Robin
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Dbdkemp
Local Performer

Same problem started few months ago with our Samsung UN55TU700FXZA

 

PLEASE ADVISE

would definitely work directly with samsung, cant find how to private message you 

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Nvisiblegrrl
Local Performer
I just googled Samsung community and posted something there. Have not heard
anything from them though. I suspect the only option is a different brand
of TV.

Robin
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Nvisiblegrrl
Local Performer

Here is the link to the Samsung Community where I posted something there. 

https://us.community.samsung.com/t5/QLED-and-The-Frame/Q60-QLED-and-Pandora/td-p/2293523

 

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bassarnoldj
Local Performer
my problem has been fixed somehow
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Wesskb
Local Performer

I am having the same problem. I have been getting help from Samsung for going on an hour now. No success. But just in case 

Tv model number: UN65TU7000FXza

modem: Bgw320-500

wifi Att 

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thefiremeister
Local Performer

I worked with Samsung until they gave up.

David Bixler

 

Moderator Edit: Removed personal information

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bassarnoldj
Local Performer
I also spent a lot of time on the phone with Samsung.  And after about two weeks they stated it was a Pandora issue.  This was about six months ago.  The problem has gone away and Pandora is working fine now.
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Wesskb
Local Performer

Did you contact Pandora. Mine still is not working 

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Nvisiblegrrl
Local Performer
Mine started working again just this week. I never got a response from
Samsung or Pandora.

Robin
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Alcansan
Local Performer
How did you get it to work?

Get Outlook for Android<>
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Nvisiblegrrl
Local Performer
I didn't do any thing. It just suddenly started working again.

Robin
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Fattie12
Underground
I wish mine fixed itself. Still doesn’t work.

Sent from my iPhone
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Nvisiblegrrl
Local Performer
My only suggestion is to post the info about your problem and your TV
specifics to the Samsung community. It wasn't long after I did that that
mine fixed.... don't think they specifically did something just for me but
that's where the problem is and if enough people complain it may help. Good
luck!

Robin
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Jumpfreek
Local Performer

I am trying to listen on my Samsung 7 series TV and some days it will have sound for 1 or 2 songs, but the sound always goes away, the sound bar graphic on Pandora shows the songs are playing, but no matter what I do, there is no sound

Moderator Edit: Format

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pw3
Local Performer

I have a new Samsung QLED Q60A television (model QN43Q60AAFXZA). No sound on Pandora app, same as other posts in this thread. I have tried all the usual troubleshooting fixes - latest Samsung firmware, latest Pandora app, rebooted wifi, reinstalled app, and so on. All other apps, including Apple Music, work fine. I am not going to spend hours with Samsung tech support - I consider this a Pandora issue. Pandora should work with Samsung if necessary, not me.

I'll give it a few weeks. If there is no fix, then I will cancel my Pandora accounts (my wife's and mine) and switch to Apple Music or Spotify.

Moderator: any updates on this issue?

GeraldPandora
Moderator
Moderator

Hi @pw3 

I completely understand where you're coming from.

Our engineering team has been working on this with Samsung for some time.

Unfortunately, I am unable to provide any additional information or a timeline as to when you can expect to see this resolved. I have reported your experience on an internal ticket that we have open for this issue.

It's also helpful to know:

  • Which internet service provider do you use?
  • The make and model of the modem and/or router you use?

Let me know and I can update the ticket with the following information.

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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pw3
Local Performer
I use Suddenlink (now Optimum) internet service.

I have an old SBG900 modem - router. On the outside chance this might
contribute to the problem, I have ordered a new Motorola MG8702 modem -
router (Docsis 3.1, wifi 5). If the problem persists after I install the
new modem - router, I will drop Pandora.

Paul
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