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Smart TV - Search keyboard duplicates letters

Tburnord
Local Performer

Hi- so my search keyboard on my TV is showing double of everything when trying to search for an artist/song etc. Here’s an example of what it looks like:

qq ww ee rr tt 

Any one know how to fix this ?

Moderator Edit: Changing title for clarity

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AdamPandora
Community Manager
Community Manager

@Tburnord I moved your post over to the Other Devices space.

What is the make and model of your TV?

Also, can you please send over a picture of what you are seeing?

Thanks for working with me on this. 🤝

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7 Replies

AdamPandora
Community Manager
Community Manager

@Tburnord I moved your post over to the Other Devices space.

What is the make and model of your TV?

Also, can you please send over a picture of what you are seeing?

Thanks for working with me on this. 🤝

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sweetsyl
Local Performer

I'm lost. I can't find your answer to the double everything on keyboard. Can you help? Same issue as Tburnord.

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TannerPandora
Moderator
Moderator

Hi @sweetsyl! Welcome to community. 

Happy to take a closer look. Can you tell me a little more about the device you're using?

  • Make and model
  • Can you do me a favor and share a picture of what you're seeing when using the keyboard

You'll be able to include your picture in your response right here on community. Let me know if you have any trouble.

 


Tanner | Community Moderator

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@PandoraSupport

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sweetsyl
Local Performer
Actually, I went out and back into the app and all was corrected. Blimey!

Thanks for reaching out though.

TannerPandora
Moderator
Moderator

Glad to hear it, @sweetsyl! If you run into trouble again, let us know. Happy listening! 😄


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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Ef2
Local Performer

Why do we have to exit the app every time it happens? I get tbe same problem on my 55 inch 4k Vizio tv. 

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TannerPandora
Moderator
Moderator

Hi @Ef2! Thanks for posting.

Can you let me know the year and model of your Vizio. Are you able to share a picture of what you're seeing when using the Search.

Thanks!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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