I'm experiencing the same "Access Error" across all (3) of my Yamaha devices all of a sudden - I can play Pandora fine on my PC through web page, and on my phone with Pandora app. This just started happening for no apparent reason. Network access from my Yamaha's is fine as they can play Internet radio stations just fine. I can't even log back in/or out - the Yamaha just refuses to even try to connect with "Access error" . I find it difficult to believe all three of my Yamaha Musiccast devices failed at the same time, this must have something to do with my Pandora account?
Moderator Edit: Changing title for clarity
You may have missed my previous post. The email associated with your Pandora account does not have a Yamaha device associated. It sounds like you may have another Pandora account.
Check out the Private Message I sent over for more details. Be sure to respond to the private message directly and not to post any personal information on the thread. Thanks!
I am experiencing the same "Access Error" on my Yamaha receiver. I can log into my Pandora account on the web and play everything find. Can you please remove the Yamaha receiver from my account so I and re signin?
Hi @RRguy! Welcome to community!
I've gone ahead and removed the Yamaha device association. When this takes affect you'll automatically be logged out. Please run through the set-up process again and let me know if you're still having trouble.
I just tried to log back into Pandora via the Yamaha Controller app. I still get "Access Error".
The streaming services page said "Pandora signed in" but when I checked it was asking for email and password. Even when I get the "Access Error" the streaming service page still says "Pandora signed in". I'm guessing it's just an GUI bug?
Any other suggestions? Is there a possibility that the yamaha doesn't like certain password characters that the web service allow? Just a guess.
Hi @RRguy! Thanks for following up.
Can you try the following network troubleshooting steps:
Hi @rtangi! Thanks for posting to community.
I've gone ahead and removed the Yamaha device association with your account. When this takes affect, you'll automatically be logged. If you continue have trouble, I would also recommend the following network troubleshooting:
I have followed your instructions and have rebooted everything. The Yamaha server firmware has also been updated. I am still getting Access Error on my account when I try to sign into my Pandora account on the Yamaha Controller app.
Unfortunately, we don't have access to the Yamaha app, so we won't be able to access their information to further troubleshoot. In the meantime, I would recommend reaching out to Yamaha support for further help troubleshooting your specific device. You can contact their support team here.
I was actually talking about Pandora error logs. I was wondering if you could see if Pandora was issuing the error to Yamaha. Maybe Pandora is not liking how Yamaha is requesting the sign in and giving the access error. That would give us a good lead.
On a side note, I deleted the yamaha app and reinstalled it just in case it might have been corrupted. I still get the same access error. I also created another Pandora account which also gave the "Access Error".
It would seem that whatever Yamaha is doing to log into Pandora, Pandora does not like.
If you would like to coordinate a login attempt with your engineers maybe we can see what is going on. Otherwise I will contact yamaha and see if that can help.
Let me know.
Hi, @smurf. 👋
Thanks for posting about this.
Your situation is a little different as this is a new device and there probably isn't a device association with your Pandora account yet. I've escalated this to email so that we can gather more details. If you don't see my email yet, please check your spam / junk folder to make sure it didn't end up there.
We appreciate your patience during this process. 🎧
@Danirobo612 Other users have found some success with the following troubleshooting steps, let me know if you'd like to try this.
The first step is removing the device association from your Pandora account. When this takes affect, it will automatically log you out and you'll need to go through the set-up again. Unfortunately, signing out isn't possible on your end, however, I'm happy to manual remove this Yamaha association for you.
After being logged out, the following networking troubleshooting steps may also be helpful.
Let me know and I'll get started.