Yamaha - T-Mobile ad-free weekend results in "Access Error" message

[rickemmanuel]

Same issue. Getting the "access error" message on Yamaha TSR-7810. 

Moderator Edit: Changing title for clarity

[Jreadytx]

Hey all.  Just curious.  I have been doing some testing after seeming to have have issues on weekends only.  It would not work on Saturday or Sunday but worked fine the following Monday.  For me I have narrowed it down to when I have the T-Mobile weekends ad free.  If I do not accept the ad free weekend, I do not seem to have an issue.  If I take the free weekend BEFORE I try to listen through my Yamaha, I get the access error.  If I connect with the Yamaha before I accept the ad free weekend, it seems to work fine.  Anybody else seeing anything similar?

[rickemmanuel]

Yes! Identical issue here. Thanks so much for narrowing this down Jreadytx. Had a feeling it had to do with T-mobile's ad free weekends as things worked just fine until I redeemed the ad free weekend option on the "free Tuesdays" T-Mobile app on my phone. Now hopefully Tanner can escalate this to get the issue resolved.

[ca_spin]

Nice job!  That is exactly the problem I have been having. I switched over to Tmobile several months ago and the issue started when I started accessing the ad free weekends.

[aalvarado1]

I have the same problem my  Yamaha RV-X671 shows a connection error  but all other   internet  functions work as expected,  can you help ?

[TannerPandora]

Hi @rickemmanuel @Jreadytx @ca_spin @aalvarado1 - Thanks for posting!

@rickemmanuel  and @Jreadytx  Do you only get the "Access Error" when trying to redeem the T-Mobile ad-free weekend? Otherwise, you're able to access Pandora without issue?

@ca_spin and @aalvarado1 Can you confirm if you're receiving this error when trying to redeem the T-Mobile ad-free weekends? 

[aalvarado1]

I only redeem the t mobile special on my cell phone , all other devices PC , Roku, Tablets, Samsung TV play Pandora without any issue , the Yamaha Receiver is the only one showing the problem


Sent from my iPhone

[TannerPandora]

Hi all! Thanks for confirming.

Since this is a little different than the experience of other users on the previous thread. I've created a new thread: Yamaha - T-Mobile ad-free weekend results in "Access Error" message

I've created a ticket and passed your experiences along to our engineering team for further review.

---

For anyone else that may be running into this, feel free to post in this thread and I'll add you to ticket. 

Thanks you all for being part of community!

[ca_spin]

Yes that is correct.

[ca_spin]

Everything has been working swimmingly on my Yamaha until I tried to utilize my ad free weekend with my Tmobile phone account.  Once again, Pandora is not working on my Yamaha. There seems to be a problem with the weekend ad free option through Tmobile, Yamaha and Pandora. 

[jp9]

I am still getting an access error on my Yamaha receiver during T-Mobile free weekends. It works during the week. Is there a fix yet?

In my situation, I get the access error even when I have not logged into the pandora app and accepted the add free weekend. 

Moderator Edit: Merge post