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Billed by Google - Switch from Plus to Premium

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I'm 100% convinced it is impossible to upgrade to pandora premium.  I can't do it through google play - it's not an option.  I can cancel my subscription, change my credit card, set up a backup payment method, but I can't upgrade my subscription.  I can't do it through my android app, it just directs me to use my pandora android app.  I can't do it through my windows app, again it just directs me to use my pandora android app.

Am I missing something or is Pandora missing out on the potential revenue of all 100 of us that would upgrade?

 

Moderator Edit: Edited title for clarity

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Re: Billed by Google - Switch from Plus to Premium

Moderator
Moderator

@realLT Thanks for writing and for your interest in upgrading!

To upgrade to Pandora Premium on your Android device:

  1. Open the Pandora app and sign in (if necessary).
  2. Go to your stations list and tap the menu icon in the top left corner.
  3. Select Subscription. From here you can view your current plan, as well as your options for upgrading to Pandora Premium.

Please note: If you upgrade directly through Google Play, you will immediately be transitioned into Premium, and the unused portion of your current Pandora Plus subscription will be applied to that cost. Once you've used up the remaining value of your most recent Pandora Plus payment, you will be charged for your first month of Pandora Premium.

I hope this helps. Let me know if you continue to run into issues with this.

Adam | Community Moderator

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Re: Billed by Google - Switch from Plus to Premium

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The Pandora app in android does not have a menu icon anywhere in the screen at the stations list:

Pandora Stations ListPandora Stations List

What is possible to do, however is select profile in the bottom right of the screen.  Then select the gear symbol in the top right of the screen, then select Subscription.  I can then either click "Get 30 Days Free", or click "Retrieve your subscription".  Either results in the exact same thing, which is a message directing me to Go to my Pandora Android app to get Pandora Premium.  I am on my Pandora Android app....

Subscription screenSubscription screen

Thanks for your attempt at helping anyway, though.

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Re: Billed by Google - Switch from Plus to Premium

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Moderator

@realLT Thanks for sending those screenshots over.

It looks like you may have more than one Google Play profile, or another Google Play account under an alternate email address.

The error message depicted in your second screenshot indicates that your Pandora Plus subscription was purchased from a different Google Play account. 

Unfortunately, our support team is unable to search for that using payment information, since they don't have full access to the Google Play billing system.

I'd recommend making sure you're signed into your main Google Play profile.

Otherwise, you can reach out to Google Play directly, and they will be able to advise you using your payment information.

+++++++++++++++++++++++++

An alternative option would be to cancel your current subscription through Google Play, and then resubscribe to Pandora Premium directly through the Pandora website.

If that sounds easier, let me know and I can get you in touch with someone from our support team to help out with that. 

Adam | Community Moderator

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Re: Billed by Google - Switch from Plus to Premium

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Firstly, Thanks for the help again.

Secondly, I have exactly two google accounts.  I logged in to my second google account, and it shows 0 subscriptions, with 0 payment methods.  So I assure you that somehow/someway we've encountered a defect with the software, unless there is another explanation besides what you've indicated:

alternate google accountalternate google account

I will point out at this time, though, that I have another device, an nvidia shield (android based), that has pandora installed.  Indeed this was the original device that I first installed pandora on.  The account used on that device IS my main account which also shows the subscription associated with it.  In the past (not recently), I tried to upgrade from plus to premium on this device.  I've tried this multiple times, and it failed with an error to the effect 'Premium is not available on this device'.

Thirdly, I would be interested in canceling and resubscribing IF I can maintain my thumbprint, and upvote/downvote curation.

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Re: Billed by Google - Switch from Plus to Premium

Moderator
Moderator

@realLT Sounds good!

All of your stations/thumb ratings will not be lost in the process.

Keep an eye out for an email coming from our User Support team and they will be happy to help out with this. 📬

Adam | Community Moderator

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Switch from Plus to Premium through Google Play

Local Performer

I just got Pandora and I try to upgrade plus to premium is a nightmare

mod edit: changing title for clarity

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Re: Upgrading via Google Play

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Moderator

Hi @Mikeyblancas thanks for posting.

I checked your account and it looks like you're in a 30-day trial of Pandora Plus started on 3/20/20 through Google Play.

You can use the steps below to upgrade your account to Premium. Please note: Google Play only offers a single 30-day free trial. As a result, upgrading now will simply convert your Pandora Plus trial to a Pandora Premium one; it won't extend your trial expiration date.

To upgrade to Pandora Premium on your Android device:

  1. Open the Pandora app and sign in (if necessary).
  2. Go to the Profile tab in the bottom navigation bar and tap the Settings gear in the top right corner.
  3. Select Subscription. From here you can view your current plan, as well as your options for upgrading to Pandora Premium.

++


Pandora subscriptions purchased from Android devices are processed through Google Play, and are only available on a monthly basis.

You can use the following steps to manage the subscription from your Android device:

  1. Launch the Google Play Store app.
  2. Tap the menu icon at the top left of the screen (3 horizontal lines), then My account, where you can add or modify payment methods.
  3. Find Pandora under Subscriptions. You'll see your next renewal date, and can tap Cancel to disable auto-renewal.

You can also manage your subscription from here.

Just open the menu in the upper left, choose Bills and accounts, select Pandora and Manage subscription. If you'd like to cancel your subscription, select Cancel subscription.

Thanks again for posting to community. 

 

Tanner | Community Moderator

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Upgrade

Local Performer

I am having trouble upgrading from plus to premium through android. It says You are currently subscribed to Pandora Plus via Google Play go to your Pandora Android app to get Pandora Premium and will not let me upgrade. Am I not doing something.  Thanks

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Re: Upgrade

Moderator
Moderator

@TomTresch I moved your post to this thread to keep the community organized.

It sounds like you may have more than one Google Play profile, or another Google Play account under an alternate email address.

The error message depicted in your second screenshot indicates that your Pandora Plus subscription was purchased from a different Google Play account. 

Unfortunately, our support team is unable to search for that using payment information, since they don't have full access to the Google Play billing system.

I'd recommend making sure you're signed into your main Google Play profile.

Otherwise, you can reach out to Google Play directly, and they will be able to advise you using your payment information.

+++++++++++++++++++++++++

An alternative option would be to cancel your current subscription through Google Play, and then resubscribe to Pandora Premium directly through the Pandora website.

If that sounds easier, let me know and I can get you in touch with someone from our support team to help out with that. 

Adam | Community Moderator

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Who can I talk to about fixing my subscription?

Local Performer

I just want to upgrade from Plus to Premium but it says I'm subscribed though Google Play and I already unsubscribed from Play so that I can have premium. I have tried everything. 

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Re: Who can I talk to about fixing my subscription?

Moderator
Moderator

@brokenxzombie Our support team mentioned you currently have an open case with them regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime! 

Adam | Community Moderator

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