Charged for a free trial that I just started?

[Akoniro]

I went to try the family pandora Premium trial and it charge my card and I don't know why

Moderator edit: edited title for clarity

[TannerPandora · Accepted solution]

Hi @Akoniro Thanks for posting to community!

It looks like you've reached out to our user support team via email. They will respond to you as soon as they can. 

We appreciate your patience in the meantime. 🎧

[theimortalone]

i tried to get a 60 day free trial.  thank god i used paypal which warns you if the merchant is trying to charge you.  for my free trial pandora is trying to charge me 9.99 at checkout.  WTF?

[theimortalone]

and no i'm not a current premium member nor have i gotten a trial already.

[AlyssaPandora]

@theimortalone Welcome to the community! 

I moved your post to the Subscriptions board to keep the community tidy.

If you haven't initiated a free trial in the past, you won't be charged if you sign up for free trial using PayPal. Each Pandora account is only eligible for one free trial of Pandora Plus or Pandora Premium.

It sounds like you may be receiving a confirmation message from PayPal indicating that you're signing up for a subscription service.

I can have someone from our support team double check your Pandora account to ensure that you won't be charged. Someone will reach out to you via email shortly. 

[theimortalone]

it would be nice if the response was posted here instead of privately.  because others may have faced this same issue.  i myself am avoiding getting the trial because paypal is saying pandora is trying to charge me for the free trial.

[thomastx61]

Pandora also just billed me for a "Free Trial" on Day 1.   Stinks of fraud.

[AdamPandora]

@thomastx61 Someone from our support team will be contacting you separately via email to look into this further.

Please keep an eye out for their message!

+++++++++++++++++++++++++

@theimortalone If you are also experiencing issues with this, our support team handles all of these inquiries on their end. You can send them a message directly for assistance if you need it here.

[Lazy]

Hello,

I am currently experiencing the same issue. I started my free subscription today and you guys charged me right away. **ahem**?! I want a refund immediately!

[AdamPandora]

@Lazy Our support team has confirmed that they do see you currently have an open case with them regarding this issue.

Please keep an eye out for their email reply and they will be happy to help.

Thanks for your patience.

[Ynewlife928]

Why am I getting billed right away for family plan where are the 60 day trial

[AdamPandora]

@Ynewlife928 Our support will be contacting you separately via email so that they can look into this further with you.

Please keep an eye out for their message! 

[kkbel212]

I was also charged on my first day of the “free” trial. Why does this keep happening to users? And I want a refund as soon as possible.

[AdamPandora]

@kkbel212 Our support team mentioned you currently have a case open with them regarding this issue.

Keep an eye out for their email reply and they will be happy to look into this further with you. 

[kkbel212]

And how long until I receive an email from somebody? I just want my money back so I can cut ties and never bother with this app ever again. This isn’t the most pleasant experience for a first time user. 

[JanaKays]

Can u help me

I got a email to upgrade for a free trail for 60 days however as soon as I entered my card info it charged my card right then the $9.99 I would like my $9.99 credited to my card

[AdamPandora]

@JanaKays I moved your post to this thread since it sounds like you are experiencing the same issue.

I will have someone from our support team contact you directly to look into this further.

Please keep an eye out for their message. 

[emmanuallan]

I’ve also experienced the same issue with my account but realized it was later reversed. Thanks Pandora

[AdamPandora]

@emmanuallan I am not seeing any recent charges on the Pandora account connected to your Community profile.

Someone from our support team will be contacting you privately via email to gather additional details on the charge you are seeing for Pandora.

Please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

[Lbmvp11]

So what was the “resolution”