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Charged immediately after signing up for trial

Loretta470
Local Performer

I received a 3 month trail from Best Buy from a purchase I made. It said start new account or sign in to existing account I entered the code it said it was applied to my account but I was charged 9.99. How do I get my money back and my 3 month trail?

 

Moderator Edit: Edited title for clarity

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7 Replies

AdamPandora
Moderator
Moderator

@Loretta470 Our support team has confirmed with me that they will sending you a separate messsage via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

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jaz412
Local Performer

HOW DO I fix griupon free charged 9.99 amex right away. no phone number only message. I just want to cxl. I did exactly as asked by Groupon Pandora not grouoon charged me. I want my $10 back or will have to dispute. 

 

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@jaz412 Our support team will be sending you an email to gather additional information on the charge you are seeing.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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kelpforest
Local Performer

Hi - Very happy to be a premium member but I have a question regarding the upgrade page which says 60 days FREE when upgrading to Premium.  There are no exceptions stated.

I was charged for the year +tax 16MAR21 and my renewal date 16MAR22 is exactly 365 days from my upgrade date.

Where did the 60 FREE days go?

Thanks - kelpforest

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AdamPandora
Moderator
Moderator

@kelpforest I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Gratefuljon423
Local Performer

?I signed up for free 30-day trial and you ended up charging me anyways what do I do how do I undo

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AdamPandora
Moderator
Moderator

@Gratefuljon423 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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