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Charged while on free trial

Michellehardy43
Local Performer

Free trial until 01/2020 but still was charged 9.99

 

Moderator Edit: Edited title for clarity

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49 Replies

AdamPandora
Community Manager
Community Manager

@Orient74 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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Sir_blue88
Local Performer

I was looking for an app to hear music, I saw that Pandora has great prices so I wanted to give it a try. It said 1 month free so I subscribed and then I received a message saying that I got bill, instantly. I canceled my subscription and already don't like it. Someone help me out with this.

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AdamPandora
Community Manager
Community Manager

@Sir_blue88 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)

jake378
Local Performer

I just signed up for the 60 day free trial on your website, but it still charged me 9.99 upfront. I need to request a refund and perhaps see why I was charged before the trial even ended.

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AdamPandora
Community Manager
Community Manager

@jake378 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)

Efritz418
Local Performer

I was charged for a free trial 

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AdamPandora
Community Manager
Community Manager

@Efritz418 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)

Prettibird321
Local Performer

On Friday Sept 6th I bought a Premium subscription.  That same night I decided to cancel Apple Music and bring my whole family to Premium Family, that will save us some money.  My question is this: why did I lose my trail Period and charged $19.07 that very same night? It should still be under the trail period. 

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AlyssaPandora
Community Manager
Community Manager

Hey, @Prettibird321. 👋

Sorry to hear that happened, and thanks for letting us know about your experience. 

I've created an email case with our support team so that they can assist you with your subscription. Please keep an eye out for their email and be sure to check your spam / junk folder as well. 

Thanks for your patience during this process. 🎧

Alyssa | Community Manager
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Prettibird321
Local Performer
Thank you for your help on this. I got the email about a refund! Have a nice day.
Sent from my iPhone