Charged while on free trial

[Michellehardy43]

Free trial until 01/2020 but still was charged 9.99

Moderator Edit: Edited title for clarity

[AdamPandora]

@Orient74 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Sir_blue88]

I was looking for an app to hear music, I saw that Pandora has great prices so I wanted to give it a try. It said 1 month free so I subscribed and then I received a message saying that I got bill, instantly. I canceled my subscription and already don't like it. Someone help me out with this.

[AdamPandora]

@Sir_blue88 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[jake378]

I just signed up for the 60 day free trial on your website, but it still charged me 9.99 upfront. I need to request a refund and perhaps see why I was charged before the trial even ended.

[AdamPandora]

@jake378 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Efritz418]

I was charged for a free trial 

[AdamPandora]

@Efritz418 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Prettibird321]

On Friday Sept 6th I bought a Premium subscription.  That same night I decided to cancel Apple Music and bring my whole family to Premium Family, that will save us some money.  My question is this: why did I lose my trail Period and charged $19.07 that very same night? It should still be under the trail period. 

[AlyssaPandora]

Hey, @Prettibird321. 👋

Sorry to hear that happened, and thanks for letting us know about your experience. 

I've created an email case with our support team so that they can assist you with your subscription. Please keep an eye out for their email and be sure to check your spam / junk folder as well. 

Thanks for your patience during this process. 🎧

[Prettibird321]

Thank you for your help on this. I got the email about a refund! Have a nice day.
Sent from my iPhone