Charged while on free trial

[Michellehardy43]

Free trial until 01/2020 but still was charged 9.99

Moderator Edit: Edited title for clarity

[AdamPandora]

@msyeruueeiowjf I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, an they will be happy to look into this further with you.

Thanks for your patience in the meantime!

[furiouscloud241]

I just signed up for the free trial which I've never done before. However immediately after, I was charged $4.99

[saxon]

I not want to be charged for something I did not order. If not I will notify the right orthorities, paul

Moderator Edit: Format

[AdamPandora]

@furiouscloud241 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[AdamPandora]

@saxon It looks like your account was upgraded with a monthly subscription to Pandora Premium back in April.

To cancel this subscription, you can follow the instructions in this thread: Manage subscription: Direct Billed

Hope this helps!

[cosmicvoidhorro]

• Hello, I was charged at the start of my 90 day free trial. I thought 90 days free meant 90 days free. 

[AdamPandora]

@cosmicvoidhorro I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Iiltrkrbabe]

I was offered 60 days free if I upgrade today I did and you took the money out of my account now. Why was that? I went ahead and cancelled it so do I get my money back I'm not going to pay for it after I was offered free if I came back

[AdamPandora]

@Iiltrkrbabe I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AnthonyBalderas]

Does the free sub still charge you? I git charged

[AdamPandora]

@AnthonyBalderas I do see your account is currently on a free trial to Pandora Premium through Apple.

To clarify, are you seeing a charge of $12.99 on your account by Apple?

Let me know.

[dlatta560]

I'm being charged $5.29 (4/4/22) for my previous subsciption.   I updated earlier to the 2 months free Military subscription plan.  I believe the $5.29 previous plan, should have been cancelled.  Prior to the Military upgrade I subscripted too later.  I believe I should be credited the $5.29 and still receive the 2 months free upgrade to the Military special plan.   

[AdamPandora]

@dlatta560 I see the account connected to your Community profile is on a trial to the Military plan - no charges have been made yet.

If you were also charged a monthly rate on a previous subscription, then that subscription is likely associated with a second account registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Shortcaque]

This just happened to me. I redeemed a reward from Miles for a 90 day free trial, but as soon as I entered my payment info I was charged 9.99. My account says I am on the 90 day free trial and am not supposed to be charged until 09/09/22. I "spoke" with the chatbot, but am unclear if this issue was forwarded to support.

[AlyssaPandora]

Hi there, @Shortcaque. 👋

Sorry for any confusion around this. I'm not seeing that you were charged and you are still in the free 90-day trial. 

I do see that one of our specialists has responded to your inquiry via email. If you haven't received that message yet, please check your spam / junk folder to make sure it didn't end up there.

I hope this helps! 🎧

[Crimsoneyes30]

I'm a student and I signed up for Pandora premium, however it's suppose to be free for 60 days. I got charged $4.99 immediately. I don't want this charge. I want a refund.

 

 

Where is my free trial?

[AdamPandora]

@Crimsoneyes30 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

[TonyRexa]

Why was i charged for a 90 day free trial? I purchased the free trial through sweatcoins and it specifically said "Free 90 day Trial". Yet I am continously being charged $5.40, not sure why.

[AdamPandora]

@TonyRexa I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Orient74]

I got a free 90 day month subscription and I got charged for 9.99. I know it seems like nothing but if I’m getting a free trial, I shouldn’t get charged.