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Double charged

failurite
Local Performer

I have also been getting double charged.  The yearly charge then another 4.24 charge regularly to my apple id.

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1 Solution

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AdamPandora
Moderator
Moderator

@Cobra76 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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31 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @failurite. 👋

Looks like you've reached out to our User Support team via email. Someone will be in touch with you soon to help with the double billing.

Thanks so much for your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Cobra76
Local Performer

Why am I being billed twice

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AdamPandora
Moderator
Moderator

@Cobra76 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Elizabeth_SV
Local Performer

My credit card was charged $164.89 on 9/26 and 10/3 for Pandora Premium after the 60 day trial ended.   Please provide details of refund for duplicate charge.

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AdamPandora
Moderator
Moderator

@Elizabeth_SV I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Berry
Local Performer

I have been double charged by Pandora through my Google Pay app. Ever since I have signed up with Pandora they have been charging $10.71 to both my debit card and PayPal account each month.  How can I stop this and get my money back?

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AdamPandora
Moderator
Moderator

@Berry I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Plb
Local Performer

I don't know why I'm being charged twice for my subscription, do not charge me for $4.99 and $9.99, I signed up for just $9.99, please refund me $4.99 for the months I was charged.

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AdamPandora
Moderator
Moderator

@Plb I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Plb
Local Performer
Thank you for your prompt response

AdamPandora
Moderator
Moderator

Always happy to help, @Plb🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Nicmac
Local Performer

Hi,

I have just noticed I have been charged my monthly payment plan of $14.99 two times a month (within a span of days) for the past year. Why is this? 

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AdamPandora
Moderator
Moderator

@Nicmac I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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RV1
Local Performer
I am beginning to think it is truly part of their business model. I spend weeks trying to get it cleared up. Pandora will ultimately Tell you to contact Google. Good luck with that.
I believe the best solution is to contact your bank or credit card and have the extra charges reversed. Then cancel your premium membership.
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Double-Bill
Local Performer

Well, it seems to be a regularly recurring problem with Pandora. I was double billed through PayPal on Dec. 2 then 3rd 2021. I have a case started with 'support'.  They asked some odd questions which made me wonder if I was somehow being scammed.  We'll see what happens next. But, the repeated occurrences mentioned above are very disturbing.

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Trey2
Local Performer

Pandora is charging me 9.99 twice a month for premium. I am trying to unsubscribe my account entirely but are unable repeatedly. Pandora will not allow me to but continues to charge me twice a month and I don't even use Pandora. How do I cancel my subscription?

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AdamPandora
Moderator
Moderator

@Trey2 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Marvindunning
Local Performer

I have two debit cards and payment is being taken from both

 

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AdamPandora
Moderator
Moderator

@Marvindunning It sounds like you may have two accounts set up that were both upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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