Our User Support team will be reaching out to each of you separately via email.
Please keep an eye out for their message and they will be happy to look into this further with you.
Hello, I upgraded to plus on March 18th and decided I would rather just do premium (plus kinda **ahem** and the differences were not displayed well) anyways so on March 21 I upgraded to premium. Is there anyway I could just be charged the extra $5 since it has been literally 4 days or am I forced to pay for a whole month of both? Please let me know as I see a lot of other people have the same issue with being charged twice...
Hi @awkwardjessie! thanks for posting.
We'll automatically prorate the cost of your Premium payment to reflect the remainder of the subscription period you've already paid for. Essentially, we'll just bill for the remaining amount of Premium due.
Hope that help to clarify.
Hello, I wanted to notify, if need be, but I upgraded my account from plus to premium in a matter of less than an hour and was wondering if I will be prorated the cost of my premium upgrade within a day? Just don’t want to be charged 4.99 and 12.99 since I upgraded to the 12.99 subscription.
Hi @Zachzilla92 Welcome to community!
I checked your account and see that you're upgraded through Apple. I believe Apple will prorate the charge for you, however, since they are billing your account, I would reach out to them for confirmation.
You can get in touch with the Apple support team here.
I am being billed twice everymonth on my CC for Pandora subscriptions. How do I find out what accounts are being billed so I can cancell one and just keep the one on the account that I use?
@Jgriffith1211 I moved your post to the Subscriptions space to keep the community organized.
Our support team has confirmed with me that they will be contacting you via email at the email address your Pandora account is registered under.
Please keep an eye out for their message, and they'll be happy to look into this further with you.
Thanks for being a part of the community!
hello I think I'm being double for the past two years I have noticed it but I didn't think much of it due I been really busy until today when I got a notification for pandora was charging me again for the second time this month