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duplicate billing

Jgriffith1211
Local Performer

I am being billed twice everymonth on my CC for Pandora subscriptions. How do I find out what accounts are being billed so I can cancell one and just keep the one on the account that I use?

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Re: duplicate billing

AdamPandora Moderator
Moderator

@Jgriffith1211 I moved your post to the Subscriptions space to keep the community organized.

Our support team has confirmed with me that they will be contacting you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they'll be happy to look into this further with you.

Thanks for being a part of the community! 

Adam | Community Moderator

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Re: duplicate billing

nettey41
Local Performer

hello I think I'm being double for the past two years I have noticed it but I didn't think much of it due I been really busy until today when I got a notification for pandora was charging me again for the second time this month

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Re: duplicate billing

fanaticgunowner
Local Performer
Has Pandora reached out to anyone on this??? I just discovered that I've been billed twice for months, calling google was no help and Pandora doesn't provide phone support????!!!! This is preposterous. I pay blindly for a service twice every month and google won't help with anything but cancellation and Pandora doesn't have anyone to call to make t right. I'm going to dispute the charges with my bank and hopefully get some recompense. In the mean time I will be reaching out to all my friends and family to share my story and get everyone to cancel. I've been a paid premium subscriber for years and frankly I'm disgusted to be put in this situation. The mere fact that Pandora does not provide a telephone number to call for account issues tells me all I need to know about how much they value me as a customer. Community support, really? Weak....
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Re: duplicate billing

AdamPandora Moderator
Moderator

@nettey41 @fanaticgunowner Our support team will be contacting your separately via email.

Keep an eye out for their messages and they will be happy to look into this further with you.

Thanks for being a part of the community! 🎧

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: duplicate billing

connieowen
Local Performer

I have also been double billed for quite some time.  How will this get corrected and refunded?  

 

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Re: duplicate billing

AdamPandora Moderator
Moderator

@connieowen Our support team will be reaching out to you via email to help with this.

Please keep an eye out for their message! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: duplicate billing

Carlos91
Local Performer
I’ve been billed twice for the same month. How can I get this fixed?
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Re: duplicate billing

AdamPandora Moderator
Moderator

@Carlos91 Our support team will be contacting you separately via email to help with this. 

Keep an eye out for their message! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Charged twice

chrisL902
Local Performer

I was charged twice for my monthly subscription.  I was charged 4.99 last night and then again this morning.  How do I get the second charge reversed?

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Re: Charged twice

ErickPandora Community Manager
Community Manager

@chrisL902 I'm glad to have you in the Community.

 

I have reached out to our Support Team who has confirmed that they will be reaching out to you soon at the email address associated with your Pandora account to request some detailed information to look into the double charge. 

 

Thanks for being a part of the Pandora Community. I am looking forward to hearing from you soon.

Erick | Community Manager

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Re: Charged twice

babyboyduran
Local Performer

I have been being charged twice a month since August.  How do I get this fixed?

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