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Re: Billing

Local Performer

I am billed $5.35 through google and $5.40 through apple for the same account!  Completely unacceptable!! Apple has only agreed to refund me two. Two!! Since last december of 2018!!!  If this isn't resolved.... Spotify you have just won a new faithful customer!!! Cause I have been faithful to you all for a very long time for this to happen to me. 

 

Moderator Edit: Format

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Re: Billing

Moderator
Moderator

@Blanca I definitely understand your frustration with this.

Our support team mentioned they have already contacted your requesting additional information on the duplicate charges.

Make sure to provide them with as much info as possible, and they will be happy to look into this further with you. 

Adam | Community Moderator

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Double billed for 1 subscription!!

Local Performer

Need to correct charges for Pandora subscription. Being charged more than once! 5.33 total amount billed twice for several months!!

 

Also do you provide a military discount?

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Re: Double billed for 1 subscription!!

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Moderator

@Fishrofmen Our support team has informed me that they will be reaching out to you directly via email for more information on the double charge you are seeing.

Keep an eye out for their message!

 

+++++++++++++++++++++++++

 

Military discount:

It looks like your account is currently upgraded through Apple. 

Joining or upgrading to a Pandora Premium Student or Military plan is currently not possible through third-party vendors (e.g., Apple or Google Play).

If you're interested in subscribing to Pandora Premium Student or Pandora Premium Military, you'd need to cancel your current subscription and wait for it to expire. You can find steps to cancel your current subscription here.

Once you begin to hear ads on your account again, you can apply for the student or military rate from our website.

Please keep in mind that once you've successfully upgraded to this reduced rate, your account will no longer be eligible for any additional trial offers.  The balance of any prior offers you accepted (such as a free trial) will be forfeited and you will immediately be charged for your new subscription.

I hope this helps!

Adam | Community Moderator

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Charged twice

Local Performer

I got double charged total of 24$ i just wanted to try the FREE one month sub I had got the 4.99 but saw I can change it to the premium which is 12.99 free sub but I got charged total of 24$? why?? Will I be able to get a refund?

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Re: Charged twice

Moderator
Moderator

Hi there, @Crystal559. 👋

I moved your post over to this thread to keep the community organized.

Looks like you've already reached out to our User Support team via email. Someone will get back to you soon to assist with these charges. Please be on the look out for their email. 

Thanks so much for your patience! 

Alyssa | Community Moderator

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Double Billing

Local Performer

I have double billed since sept 2019. By T-mobile and google play. Please contact me.

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Re: Double Billing

Moderator
Moderator

@Geoffban I moved your post to this thread to keep the community organized.

Someone from our User Support team will be contacting you via email to help look into this.

Please keep an eye out for their message. 

Adam | Community Moderator

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Charged Twice

Local Performer

I was charged $5.40 on 12/12 and then again this morning.  How do I get the second charge reversed?

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Re: Charged Twice

Moderator
Moderator

Hi @dld201 I've let our user support team know to reach out to you about this. They will be contacting you via the email associated with your Pandora account. Please be on the look out for their email. 

Thanks for posting to community!

Tanner | Community Moderator

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Re: Charged Twice

Local Performer
We still have not heard from anyone regarding the double charge. How can this issues get resolved quickly? It has already been a month.
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Re: Charged Twice

Moderator
Moderator

@dld201 Our support team has confirmed that they sent you an email on 12/13/19.

You may want to check your spam/junk folder to ensure their messages aren't getting filtered out.

In the meantime, they have confirmed they will be reaching out to you again - the email will be sent to the email address your community profile is registered with.

Keep an eye out for their message.

Adam | Community Moderator

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