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Not receiving family plan invitations

ButtasBabe829
Local Performer

Including myself 2 other users. request invite sent on my end to add 3rd user and is pending but the 3rd user never receives email to accept or decline invite. fyi spam was checked.

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AdamPandora
Moderator
Moderator

Pandora Update (05/12/21): If the invitations to join your Premium Family plan are not being received by your family members, please make sure the messages aren't getting filtered into their junk/spam folders.

Once that is confirmed, the main account holder of the Premium Plan will need to contact our support team directly for further assistance with getting those users added to the subscription.

They can send their message directly through our help page here.

Thanks everyone! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@ButtasBabe829 Someone from our support team will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

Pandora Update (05/12/21): If the invitations to join your Premium Family plan are not being received by your family members, please make sure the messages aren't getting filtered into their junk/spam folders.

Once that is confirmed, the main account holder of the Premium Plan will need to contact our support team directly for further assistance with getting those users added to the subscription.

They can send their message directly through our help page here.

Thanks everyone! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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yaya38
Local Performer

what if the invited person isn't receiving their invite email? My son is using gmail if that helps. I've sent the invite no less than 3 times, still nothing showing up in inbox, spam or any other file. 

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AdamPandora
Moderator
Moderator

@yaya38 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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yaya38
Local Performer
Thank you so much!

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AdamPandora
Moderator
Moderator

Always happy to help, @yaya38. 😁

Adam | Community Moderator

Let's share music in the Music + Podcasts

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TuckTV
Local Performer

I have one person in my family plan that is not receiving their invite.  The checked junk and spam.  How do I resolve this issue.

Thanks

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AdamPandora
Moderator
Moderator

@TuckTV I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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