Not receiving paid subscription

[medeiros]

I didn't update my payment info in time and my pandora plus subscription was canceled however, I have since updated my info and renew my subscription to pandora plus but I'm not receiving subscription benefits for example Ad free service.

My case # 02605937

[AdamPandora]

@medeiros Our support team has confirmed that they have received your message.

Please keep an eye out for their email reply and they will be happy to look into this further with you.

Thanks for being a part of the community! 

[Kimberlygill]

I resubscribe to pandora plus the money was removed out of my account and it's still like I have the free version is there a number or something I can call to get this problem resolved 

[AlyssaPandora]

Hey, @Kimberlygill. 👋

Sorry to hear that you're having trouble with your subscription. 

Someone from our User Support team will reach out to you via email to help with your account.

Thanks so much for your patience during this process! 🎧

[Hemppimp420]

Apple account was charged the 12.99 for premium account but it’s not working. I have signed out and back in, still not working.

Still no premium account. At the end of business day I will be requesting a refund if I am still unable to use what I have paid for.

[AdamPandora]

@Hemppimp420 Since you upgraded through the iPhone, iPad or iPod Touch app, you should be able to use the following steps to get your subscription activated and returned to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

Let me know how it goes.

[Edevan44]

I paid $4.99 for a subscription and it’s not going through on my app. Even logged off and on. Deleted it and everything. My bank statement says I paid for it.

[AdamPandora]

@Edevan44 Our support team would be happy to help with this - they will be contacting you separately via email.

Thanks for your patience!

[gagnerann]

I pay for the premium subscription and I'm not receiving the following : repeat, blank profile and feed pages, can not switch to offline manually,  can't get to my play lists, and I'm trying to switch to this device as my primary listening device? I've tried several things , I've cleared data uninstalled and reinstalled log out/login. 

I've been a long time paying subscribers, and would hate to have to cancell! Any suggestions?

mod edit: format and changing title for clarity 

[TannerPandora]

Hi @gagnerann - Thanks for being a part of community! I've moved your post to our Subscription board to keep things tidy. 

I've reached out to our support team, they have notified me that you have an exisiting case with them and they have made an attempt to follow up. 

If you haven't alredy done so, please check your inbox and reply, so they can help you get to a resolution as quickly as possible.

Let me know if you haven't received the email, and I can follow up. 

[tunmi01]

no email

[AdamPandora]

@tunmi01 Was there anything we can assist you with? Let us know how we can help!