I didn't update my payment info in time and my pandora plus subscription was canceled however, I have since updated my info and renew my subscription to pandora plus but I'm not receiving subscription benefits for example Ad free service.
My case # 02605937
I resubscribe to pandora plus the money was removed out of my account and it's still like I have the free version is there a number or something I can call to get this problem resolved
Apple account was charged the 12.99 for premium account but it’s not working. I have signed out and back in, still not working.
Still no premium account. At the end of business day I will be requesting a refund if I am still unable to use what I have paid for.
@Hemppimp420 Since you upgraded through the iPhone, iPad or iPod Touch app, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
Let me know how it goes.
I paid $4.99 for a subscription and it’s not going through on my app. Even logged off and on. Deleted it and everything. My bank statement says I paid for it.
I pay for the premium subscription and I'm not receiving the following : repeat, blank profile and feed pages, can not switch to offline manually, can't get to my play lists, and I'm trying to switch to this device as my primary listening device? I've tried several things , I've cleared data uninstalled and reinstalled log out/login.
I've been a long time paying subscribers, and would hate to have to cancell! Any suggestions?
mod edit: format and changing title for clarity
Hi @gagnerann - Thanks for being a part of community! I've moved your post to our Subscription board to keep things tidy.
I've reached out to our support team, they have notified me that you have an exisiting case with them and they have made an attempt to follow up.
If you haven't alredy done so, please check your inbox and reply, so they can help you get to a resolution as quickly as possible.
Let me know if you haven't received the email, and I can follow up.